Leica Sfdc Crm Administrator

Year Maharashtra, India

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Provide day-to-day Salesforce user support, including troubleshooting, data management, user setup, profile and permission configurations.Incident Management: Use ServiceNow to log, track, and manage incidents, ensuring timely resolution and escalations when necessary.Issue Tracking: Track, monitor, and report Salesforce-related issues, enhancements, and feature requests through Jira.Troubleshooting: Analyze and resolve technical issues related to Salesforce functionality, integrations, workflows, and custom objects.Perform routine Salesforce maintenance tasks, such as managing data imports, system backups, and updating metadata as needed.
Documentation: Maintain accurate records of issues, processes, and resolutions. Update support documentation and training materials as necessary.

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