Job Description

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Key Result Areas
Position :LRO
S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure
1 X bucket resolution on bounce basis 30 Collection Efficiency in X Bucket (Target Vs Achievement) Annexure 1
2 Ensure Collection Efficiency in 1-90 Resolution 15 ` Annexure 2
3 Ensure Collection Efficiency in 1-90 Normalization 10 Collection Efficiency in 1-90 Normalization (Target Vs Achievement) Annexure 3
4 Ensure Collection Efficiency in 90-180 Normalization roll back 15 Collection Efficiency in 90-180 Normalization (Target Vs Achievement) Annexure 4
5 Collection charges as per the given target from bounce customers 20 Collection charges as per the given target Annexure 5
6 Self Development 5 Average Mandays of Training for Self Annexure 6
7 Process Orientaition 5 Risk Audit Report Annexure 7
Note : If 90-180 cases not allocated, the weightages will be added to X bucket resolution.
If 1-90 cases not allocated, the weightages will be added to to x bucket resolution.
X bucket resolution on bounce basis
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Collection Efficiency in X Bucket (Target Vs Achievement) >98.5% (98 - 98.5)% (97.5-98)% (97-96)%
Collection Efficiency in 1-90 Resolution (Target Vs Achievement)
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Bucket 1 85-95% 80-85% 70-80% 60-70%
Bucket 2 70-75% 65-70% 60-70% 55-60%
Bucket 3 35-30% 30-25% 20-25% 15-20%
Collection Efficiency in 1-90 Normalization (Target Vs Achievement)
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Bucket 1 30-25% 20-25% 15-20% 10-15%
Bucket 2 15-20% 12-15% 10-12% 5-10%
Collection Efficiency in 90-180 Normalization (Target Vs Achievement)
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Normalization roll back % >10% 7-10% 5-7% 2-4%
Collection charges as per the given target
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Other charges collection/month >95% 91 - 95% 81-90% 71-80%
Annexure 6
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Average Mandays of Training for Self >=3 2.5-2.99 2-2.49 1-1.99
Annexure 7
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Audit Score >95% 91 - 95% 81-90% 71-80%