Job Description

Description

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Reporting into both the Privacy Operations function, this role will assist both the functions in the day-to-day activities, including but not limited to providing advice, oversight, and data protection risk management to WTW businesses and functional groups, to ensure appropriate protection of personal information.



Privacy Operations



a. Works with the Privacy Team, providing general administrative support for the privacy software platform, OneTrust. Tasks may include providing user access to the software, maintaining the organizational structure within the software, and organizing the modules into a coherent structure.


b. Maintain the registers of activities within the OneTrust modules and provide escalation where a response is required within a specified timeframe.



c. After adequate training and orientation, is able to provide support within specified SLAs (to be determined) for the OneTrust modules which WTW has purchased, for example: input/update privacy notices into the Privacy Notice Management module, input/create new assessments in the Assessment Module, derive metrics and utilization statistics across the entire platform.



d. Support the development of technical initiatives that will assist the Privacy function to deliver its objectives, for example chatbot concepts, workflow programs, case management tracking, etc.



e. Support in managing and triaging Privacy queries and requests, including but not limited to responding and/or facilitating such queries and requests.



f. Supporting projects and initiatives from the Privacy Operations function, as well as from the wider Privacy Team.



Primary Responsibilities



Provide administrative support for the Privacy function software platform, OneTrust:

Provide support in monitoring, managing and triaging Privacy queries and requests, including but not limited to responding to and/or facilitating such queries and requests. This includes working with other relevant stakeholders to achieve the objective, and may involve leverage of technologies to assist the deliverables

Maintain control of privilege access of users to the software environment

Review and maintain the WTW organization structure used by the software.

Review and maintain the folder structure within the modules, to effectively control access to the relevant data files for users.

Provide timely escalation of active tasks to ensure their completion, including but not limited to DPIAs, Notices and Cookie implementations, assessments, etc.

Ensure reports are generated for the team, from within the OneTrust environment.


Supporting projects and initiatives from the Privacy Team.

Qualifications

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Demonstrable track record of: + Working with other teams and disciplines towards a common goal
+ A developing knowledge and enthusiasm for Privacy subject matters
+ Problem solving and maintaining SLAs in a highly available environment.
+ Working to deadlines and maintaining a high degree of organization to your work
+ Highly computer literate
+ Communicating clearly
Beneficial qualifications include: + LLB or equivalent experience in a privacy field
Beneficial but not essential: + An understanding of Cyber Security
+ An understanding of privacy regulations (e.g., GDPR, CCPA and other U.S. and global privacy laws)
+ Privacy certification(s)

The Company

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas - the dynamic formula that drives business performance. Together, we unlock potential. Learn more at https://www.wtwco.com.

WTW is an equal opportunity employer

WTW believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves, and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at WTW.

Unsolicited Contact:

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of WTW are considered property of WTW and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for WTW, any such agency must have an existing formal written agreement signed by an authorized WTW recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by WTW. WTW is an equal opportunity employer.