Job Description

About Us

M. Reid Legal Solutions is a U.S.-based DUI and criminal defense firm entering a significant growth phase, and we are seeking an Operations Manager who can build scalable systems, manage remote teams, and partner directly with leadership as the firm expands. We're not a typical law firm -- we combine elite legal expertise, world-class sales systems, and omnipresent marketing to dominate our market.

We are seeking a

world-class Operations Manager

who will own the systems, people, and processes that drive our growth. This is not a task-doer role. This is a

builder-leader role

where you design and enforce the engine that powers a multi-million-dollar law firm.

What You Will Do (Key Responsibilities)1. Systems & Workflow Ownership

Manage and optimize operational tools: Clio, Trello, Google Workspace, CRM dashboards Build, document, and enforce SOPs for intake, case management, onboarding, and payments Ensure deadlines, tasks, and handoffs are met without fail Maintain smooth daily operations and eliminate bottlenecks

2. Team Management

Oversee VAs, intake staff ("Dragons"), and paralegals as we scale Hold team members accountable to daily and weekly KPIs Conduct weekly check-ins and leadership syncs Provide coaching, structure, and clear expectations

3. Recruiting & Scaling

Lead recruiting efforts: job postings, resume screening, interviews Build a hiring pipeline for intake closers, VAs, and legal support staff Onboard and train new team members Ensure every hire is integrated into systems & SOPs

4. Reporting & Performance Tracking

Prepare weekly KPI reports (leads ? shows ? closes ? revenue ? collections) Track accounts receivable, payment plan performance, and case timelines Identify issues early and propose solutions proactively

5. Strategic Partnership

Work directly with the CEO (Michael) and COO (Sheila) Execute operational plans tied to firm-wide growth Anticipate needs before they arise Refine systems for speed, accountability, efficiency, and scale

Who You Are

Proven

operations management

experience (law firm, SaaS, or service industry preferred). Strong knowledge of Google Workspace, project tools (Trello/Asana/ClickUp), and CRMs (Clio, Salesforce, HubSpot, GoHighLevel). Experience managing remote teams (India/Philippines/global). Excellent written and spoken English. A

leader

who holds others accountable. Thrives in a

fast-paced, high-accountability environment.

This is a

senior operations role

, not a general VA or assistant position.

Required Qualifications

4+ years Operations Management experience

(law firm, SaaS, consulting, or service industry)

Experience working U.S. hours or supporting U.S.-based companies

Strong command of

English (written + spoken)

Strong proficiency with:

Google Workspace Trello/Asana/ClickUp CRM platforms (Clio, HubSpot, Salesforce, GoHighLevel) Demonstrated experience managing remote teams Proven ability to build and enforce SOPs Strong KPI and data-reporting skills Ability to work independently and problem-solve quickly High accountability and ownership mindset Ability to protect confidential information

Soft Skills That Matter

Leadership Organization Urgency Accountability Professionalism Structured communication Calm under pressure High integrity

Preferred Qualifications

Experience in legal operations or law firm management Experience managing sales or intake pipelines Experience building dashboards and reports Experience scaling small teams into larger operations

What We Offer

Competitive salary (? 22,00,000 - ? 32,00,000 per year) Performance-based bonuses Long-term growth path (future 2nd-in-command to CEO/COO) Remote-first environment Training and exposure to U.S. legal operations Opportunity to be part of an ambitious scaling plan
This role is for someone who wants to

build, lead, and run the engine

of a scaling multi-million-dollar law firm. If that's you, we want to meet you.

Job Type: Contractual / Temporary
Contract length: 12 months

Pay: ₹183,000.00 - ₹266,000.00 per month

Application Question(s):

Do you have at least 4 years of operations management experience? Have you ever worked U.S. hours before? Have you managed remote teams before? Please describe in 2-3 sentences. What project management tools have you used?
(Trello, Asana, ClickUp, Monday, etc.)

What CRM platforms have you used professionally?
(Clio, HubSpot, Salesforce, GoHighLevel, etc.)

Rate your English communication skills (1-10). Why did you choose that number? What is your expected annual salary in INR?
(Typed answer to filter unrealistic expectations)

Are you able to work U.S. Central Time hours? Briefly describe a time you built a system or SOP from scratch. Why do you want to work with a U.S. law firm?
Work Location: Remote