Job Description

Department: Compliance / Legal & Regulatory Affairs

Reports To: Head of Compliance / CEO / Board of Directors

Key Responsibilities

Regulatory Liaison:

1. - Act as the Single Point of Contact (SPOC) between the NBFC and regulators (RBI, CICs, Ombudsman, etc.).

2. - Handle all official communications and queries from the RBI regarding inspections, audits, and compliance matters.

Grievance Redressal:

3. - Receive, record, and address customer complaints in line with RBI Fair Practices Code.

4. - Ensure timely resolution of complaints within regulatory timelines (e.g., 30 days).

5. - Prepare periodic reports on grievance status for submission to regulators and management.

Compliance Monitoring:

6. - Ensure company policies and practices are in full compliance with RBI guidelines for NBFCs, including KYC/AML, CIC reporting, and digital lending norms.

7. - Serve as the official liaison with Credit Information Companies (CICs) for credit data reporting.

8. - Oversee accurate and timely submission of regulatory returns (DNBS filings, CIR submissions, statutory reports).

Audit & Inspections:

9. - Facilitate internal and external audits, as well as RBI inspections.

10. - Provide required documentation, explanations, and data to auditors and regulators.

Policy Development & Training:

11. - Assist in drafting and updating compliance-related policies.

12. - Train staff (customer service, operations, collections) on grievance handling and compliance protocols.

Reporting:

13. - Prepare reports for the Board/Audit Committee on compliance status, customer complaints, and regulatory interactions.

14. - Maintain comprehensive documentation of all communications with RBI and other regulators.

Qualifications

Education:

15. - Bachelor's Degree in Law, Finance, Business Administration, or a related field.

16. - Preferred: Master's Degree (MBA / LLM / Chartered Accountant / Company Secretary).

Experience:

17. - Minimum 5-7 years of experience in compliance, legal, audit, or regulatory affairs, preferably in NBFCs, banks, or fintech companies.

18. - Prior experience in direct liaison with regulators (RBI, SEBI, IRDAI, etc.) is highly desirable.

Skills & Knowledge:

19. - Strong knowledge of RBI NBFC Master Directions, Fair Practices Code, KYC/AML regulations, and Digital Lending Guidelines.

20. - Excellent communication skills, both written and verbal, in English and local language.

21. - Strong problem-solving and decision-making abilities.

22. - Ability to coordinate across departments (Finance, Legal, Operations, IT).

Other Requirements:

23. - High integrity, attention to detail, and ability to maintain confidentiality.

24. - Must be available as an official public contact point (name and contact details published on the NBFC's website as per RBI requirement).

25. - Willingness to attend meetings with regulators (RBI, CICs, Ombudsman) as needed.

Job Type: Full-time

Pay: ₹40,000.00 - ₹80,000.00 per month

Benefits:

Commuter assistance Health insurance Internet reimbursement Leave encashment Paid sick time Work from home
Application Question(s):

Current CTC? Expected CTC? Can You Join Immediately, if yes then how many days?
Experience:

in legal and regulation compliances: 5 years (Required)
Work Location: In person