Job Description

Role Overview

: Provides technical assistance, troubleshoots issues, and resolves customer inquiries to ensure smooth operations.



Key Responsibilities:

Issue Resolution and Troubleshooting:

Respond to and resolve support requests, diagnose technical issues, and implement effective solutions for HR systems and applications.

User Assistance and Training:

Provide day-to-day support to HR system users, develop training materials, and conduct training sessions to enhance user proficiency.

System Monitoring and Maintenance:

Continuously monitor system performance, perform routine maintenance, and ensure systems are up-to-date and reliable.

Documentation and Knowledge Management:

Create and maintain comprehensive documentation, including user guides and troubleshooting guides, and manage a knowledge base for common issues.

Data Management and Reporting:

Ensure data accuracy and integrity within HR systems, perform regular data audits, and generate reports on system performance and support metrics.

Collaboration and Communication:

Collaborate with IT, HR, and other departments to resolve complex issues, implement enhancements, and communicate updates to users.

Continuous Improvement:

Identify and recommend areas for improvement in HR digital services, implementing enhancements to improve user experience and system efficiency.

Compliance and Security:

Ensure HR systems comply with relevant regulations and standards, assist in implementing security measures, and protect sensitive HR data.

Skills & Attributes:

Technical proficiency:

Understanding of relevant technologies, systems, and applications.

Problem-solving:

Ability to analyze issues, troubleshoot, and provide effective solutions.

Customer service:

Strong communication and interpersonal skills to assist users and address inquiries.

Ticketing systems:

Proficiency in using ticketing systems to manage and track support requests.

Product knowledge:

In-depth understanding of the products or services being supported.

Time management:

Efficiently prioritize and manage tasks to meet service level agreements (SLAs).

Qualifications

Qualifications

1. Level of educational attainment: Bachelor's Degree


2. Previous work experience: 2 to 4 years' experience in the Learning domain. Cornerstone admin LMS certification



3. Knowledge of effective learning and development methods


4. Proficient in MS Office and Learning management system

Primary Location

IN-Karnataka-Bangalore

Schedule

Full-time

Unposting Date

Ongoing