As an Analyst, provide day-to-day support on Deloitte Learning Platform, specializing as an admin role in the SABA cloud (LMS), should work as part of an extended team for internal clients. you may also require working directly with Deloitte professional to fix the issue that they are facing. You will also assist them by providing necessary advisory support to help them resolve their query/request: Create, monitor, and close/action Sales force and Service Desk cases in a timely manner meeting the Service Level Expectation (SLE)
Manage Live Chats
Manage their respective cases including following up on open issues, assisting with issue resolution, escalating issues, working directly with the other referral teams
Ensure customer satisfaction by proper escalation within a quick turnaround time
Answer inquiries in the areas of content, learning organization and contacts, where to find certain learning information, e-Learning guide, etc.
Flag any issues related to the process immediately with the lead and propose solutions to fix the same
Willing to be flexible based on the business requirement
Identify process improvements in the process and works towards implementing the same with the help of the team lead
Redirect inquiries about systems and functionality to appropriate resources within a tracking system.
Participate in systems Testing as and when required
Should take on additional responsibilities as and when required
Become a subject matter expert by learning all the concepts. Act as point of contact for the new hire and help them in processing without any hassles
The
team
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Global Talent supports our high-performing and diverse professionals around the world. We engage with our business units to promote growth and development of our people toward their individual professional and personal advancement while ensuring a balance of career and life goals.
Qualifications
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Qualifications
Required:
Must have 1-3 years of proven working experience as a Customer service executive/ Customer. Has knowledge and working experience on any Learning Management System (LMS)
Strong written and verbal communication skills (must be an effective communicator) Excellent customer service skills: ability to interact with customers globally Intermediate to advanced capabilities in word-processing, Excel
Ability to prioritize time and work on multiple tasks with ongoing deadlines Strong interpersonal skills and ability to interact well with multiple teams
Self-starter; highly motivated to learn new skills. Able to work independently with minimal supervision Must have excellent time management skills.
Must be able to collaborate with internal teams, global clients, and cross border stakeholders.
Our
culture
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Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.
Professional
development
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From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Benefits
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At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do--that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.
Shift timings-2 PM-11 PM
Location-Hyderabad
#EAG-Talent
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially--and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 307376
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