Job Description

About TVS / Who are we?

TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Sustainable Mobility with four state-of-the-art manufacturing facilities in Hosur, Mysuru and Nalagarh in India and Karawang in Indonesia. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes.

We are the only two-wheeler company to have received the prestigious Deming Prize. Our products lead in their respective categories in the J.D. Power IQS and APEAL surveys. We have been ranked No. 1 in the J.D. Power Customer Service Satisfaction Survey for four consecutive years.

Our group company Norton Motorcycles (UK) is one of the most emotive motorcycle brands in the world. Our subsidiaries Swiss E-Mobility Group (SEMG) and EGO Movement hold leading positions in the e-bike market in Switzerland. TVS Motor Company delivers superior customer experiences across 80+ countries.

For more information, please visit

www.tvsmotor.com

Learning Services Specialist - TVS Way Programmes

Department:

HR / Learning & Organisation Development

Section:

TVS Way Academy / COFE

Location:

Hosur / Bangalore

Education Qualification:

Bachelor's degree in HR / Business / Psychology / Education or related discipline

Required Experience:

3-6 years in learning operations / programme coordination / L&D support roles

Role Purpose

The Learning Services Specialist supports the delivery of TVS Way learning journeys (such as onboarding, Yellow Belt, Green Belt programmes) by planning, coordinating, and executing training activities that drive adoption of TVS Way principles across the organisation. The role ensures high-quality learner experiences, strong operational discipline, stakeholder coordination, and continuous improvement to achieve superior learner satisfaction and high Net Promoter Score (NPS).

Responsibilities

Programme Delivery & Execution

Manage end-to-end delivery of learning programmes including cohort scheduling, facilitator coordination, and learner communication Ensure seamless programme setup (classrooms / virtual platforms / technology support) Support programme logistics, assessments, certifications, and post-programme activities

Programme Coordination & Content Support

Work closely with Programme Delivery Lead, Design Lead, and external partners Support content readiness, review of learning materials, and learner resources Ensure programmes meet TVS Way standards and learner-centric design

Stakeholder Engagement

Coordinate with business leaders, HRBPs, and functional stakeholders for participant nomination & programme alignment Gather feedback and share insights to support capability building

Vendor & Internal Liaison

Liaise with external training partners and internal teams (design, IT, comms, LMS) Manage facilitator coordination & logistics support

Continuous Improvement (PDCA)

Participate in regular PDCA cycles to improve learning delivery Support feedback gathering, metrics consolidation, and improvement actions

Project Support

Assist in project execution for learning initiatives Support planning of timelines, resources, and dependencies

Measurement & Analytics

Help track programme effectiveness against Kirkpatrick levels (L1-L4) Support data collection, organising feedback and reporting metrics

Learning Technology & Content Management

Manage LMS / LXP scheduling, enrolment, tracking, and reporting Ensure digital assets are updated and accessible

Programme Communication

Assist with communication touchpoints -- invites, reminders, learner guides, success stories Support programme branding & communication consistency

Process Governance

Help maintain SOPs for programme delivery & stakeholder management Identify and recommend process improvements

Required Qualifications

3-6 years of experience in Learning & Development / Learning Operations / Programme Coordination Knowledge of learning delivery processes, facilitation support, and programme logistics Experience working with LMS / digital learning platforms Strong organisational skills, stakeholder coordination, and communication ability Ability to manage data, reporting, and learner communication

Preferred Qualifications

Certification in Learning & Development / Instructional Design / Agile preferred Experience working in enterprise learning environments Exposure to continuous improvement (Lean / PDCA / Six Sigma concepts)

Functional Competencies

Learning Program Coordination LMS / Learning Tech Tools Stakeholder Management Project & Delivery Support Data Tracking & Reporting

Behavioural Competencies

Execution Excellence & Ownership Communication & Collaboration Customer-Centric Mindset Continuous Improvement Orientation Planning & Prioritisation

Job Snapshot

Updated Date
05-11-2025
Job ID
JOB ID_03871
Section
Office of Chairman Emeritus
Location
Karnataka, Anekal, Karnataka, India
Employee Type
White Collar