Role: Learning Operations Specialist Level: Sr. Analyst Are you an individual who is customer service oriented and enjoy providing service to internal clients in different countries? The Learning Operations team in the US India office is a team of individuals that provide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe. At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development. Work you’ll do Provide support to the US Talent Development Learning operations, to serve the Offshore Clients, with regards to Planning and Delivering of trainings. It is essential to act as an Advisor & a Consultant to our clients. 1. Connect with Clients, providing service as a consultant/advisor and lead virtual transitions 2. Ensure all tasks are done in a timely manner with Accuracy and Completeness 3. Delegate the work, track the work, manage the resources with regards to coping with the workload 4. Perform the quality checks on the tasks before they are submitted to the client 5. Set expectations with clients, negotiate on the timeliness if necessary, or keep the client well informed in case of delays 6. Peer to peer touch point - Enhance network by connecting with everyone in the team on a frequent basis, share knowledge, tips and best practice 7. Support the AM with SLA management 8. Proficient in process excellence in terms of SOP, Check lists and FAQ documents for primary activities and other tasks if required 9. Ownership and accountability towards process and assigned task 10. Time Management - Effective utilization of working hours with proper prioritization of work 11. Contribution and Involvement in Firm/Team initiatives 12. Continues collaboration effort towards common business goal 13. Act as a mentor / process trainer / subject matter expert 14. Be the first point of escalation for any client issues / concerns 15. Support the AM with metric reporting and dashboard preparing The team At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly. Qualifications
5-7 years of of relevant experience in a Learning/Backend Operations environment
Must have excellent verbal and written communication skills
Should have knowledge of email etiquette
Should have basic knowledge of excel and should be able to read data and use the excel features like sorting, removing duplicates, filtering
Should have ability to team with others
Should be able to prioritize time and tasks
Must have experience Managing small teams
Should have basic knowledge of creating MS PowerPoint presentations
Experience with Virtual platforms like Zoom, Saba Meeting/Centra, MS Teams etc will be an added advantage
Should have experience of handling cases/tickets
Should have ability to interact well with internal clients and understand their requirements
Experience working with US stakeholders
How you’ll grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
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Requisition code: 112328
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