Job Description

Full time
Learning Operations Senior Specialist
India, Pune 2 days ago
Job category
HR
Experience level
Intermediate
Relocation available
This role is eligible for relocation within country
Job type
Professionals
Travel required
Negligible travel should be expected with this role
Job code
RQ100402


Internal
We're equipping our new FBT center with innovative minds who are excited to lead the transformation of processes with a digital first approach. Is thinking big - and delivering successful outcomes - in the space of digital solutions and customer experiences your forte? Is you adept at inspiring a team and improving its performance? Do you have a passion for encouraging a culture of curiosity, creativity and collaboration? Here's where you will have every opportunity to challenge conventions and break new ground. Let's hear from you.
Learning Services (LS) is part of People & Culture (P&C), sitting within Service & Solutions working with the Regional Service Owner (RSO), who supported by the Global Experience Owner (GEO) and Global Solutions Owner (GSO) aim to provide a positive colleague experience. Working together with our global learning teams, Learning Services is responsible for learning implementation, the 'silent' end-to-end delivery of training internally and providing support and record maintenance for external training. Day-to-day activity is managed through our systems; Salesforce and Cornerstone on Demand (CSoD).
As part of the team, primary accountability is to build strong partnerships with the Learning Design Hub translating project requirements into learning solutions. These solutions include the implementation of content into the Learning Management System (Cornerstone) as well as projects which support leaning within bp. This role reports directly to the Design Integration Lead.
Key Accountabilities and challenges:
Learning Onboarding
Adding new content to all bp learning systems and embedding into the global operating model/processes, making sure all key teams are up to speed and ready to operationalize the new content
Analysis of existing content to ensure health and maturity of the existing learning catalogue
Make sure that data integrity is maintained across all platforms and knowledge/information management are consistently applied in support of the team's reporting requirements
Confidential
Truly understanding the business requirements and acting as a trusted advisor to deliver scalable solutions that drive the required outcomes
Advise on standard methodologies for deployment of learning within bp and ensure that the quality of the 'learner journey' is protected through scalable and effective learning solutions
Building and maintaining excellent working relationships with wider Learning Services teams to deliver a 'One team' approach to learning and ongoing quality of service
Strategic Projects
Support and drive P&C Services + Solutions initiatives, being in tune with P&C communications and by partnering and collaborating with our GSO (Global Solutions Organization) via various project work streams and networking channels.
Lead and support continuous improvement projects using Agile frameworks
Delivery assigned projects within set timeframes to the required quality and in line with agreed outcomes, communicating and mitigating risks throughout
Qualifications, Competencies & Attitude:
Undergraduate (bachelor) degree qualification, or equivalent experience
Significant Learning process or Learning system implementation and maintenance experience include analytical thinking and high attention to detail.
Digital fluency to work with technology teams to implement high-quality digital products and solutions.
Customer focus - all decisions clearly aligned to customer/business and BP wide strategy.
Customer management - Ability to engage with and influence key business customer partnering, basic consultancy skills and a 'coach approach' to build trust. Is continually enhancing skills in active listening, influencing and communication
We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Note : Please note this is a US Shift role 6.30 PM to 3.30 AM IST.
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Our innovative Energize recognition points programme and spot awards translate exceptional performance into tangible rewards, to motivate our high performers.

Pay

bp offers competitive pay in line with industry standards, making us an employer of choice.



Discretionary bonus

We offer discretionary bonuses to reward strong company, business unit and individual performance, and recognition awards, including those related to long service to recognize commitment to the company.



Retirement & savings

We offer a range of discretionary retirement and savings plans to help provide you and your family with financial security.



Insurance benefits

To give you additional peace of mind, bp provides valuable insurance benefits in some countries. These are designed to provide financial assistance to employees and their families if employees become unwell or die in service.



Equity

Depending on your location and job level, there may be equity (stock and share) options you are eligible to join so you can be part of bp's success.