Job Description

Skill required: Talent Development - Learning Delivery Operations
Designation: Learning Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Learning and Instructional Development Senior Analyst is responsible for managing the content review and access provisioning process for non-functional Learning and Development (L&D) team members submitting content to the Learning tool. This role involves reviewing content submissions for compliance, provisioning access, and resolving cases in Salesforce, ensuring adherence to service level agreements (SLAs) and maintaining confidentiality of sensitive data. Talent Development process Ensure successful delivery of learning solutions and review their effectiveness and applicability.
What are we looking for? Education: o Any graduate and above Work Experience: o Minimum of 5-7 years of experience in learning and development operations, HR systems, or process-driven roles involving access management or learning content management & compliance. o Prior experience with vendor-supported platforms (e.g., Salesforce, Learning Admin Tools) or Ticketing tools to raise access requests. o Demonstrated ability to work in a fast-paced environment while meeting SLAs and maintaining high accuracy in data processing. o Technical Proficiency: Expertise in using Salesfore, Access Request tools, and cloud-based document platforms for content review, access provisioning, and user validation. o Compliance Knowledge: Strong understanding of Learning content guidelines and ability to assess submissions against established compliance criteria. o Attention to Detail: Precision in reviewing metadata, validating email ids, and ensuring accurate system inputs to minimize errors and ensure compliance. o Process Adherence: Familiarity with SOP guidelines, including SLAs, business rules, and canned response usage, to maintain consistency and quality. o Problem-Solving Skills: Ability to troubleshoot issues, handle deviations, and escalate concerns as outlined in the SOP. o Communication Skills: Proficiency in using structured canned responses and providing clear, actionable feedback to content owners. o Confidentiality Awareness: Knowledge of handling sensitive HR data and adhering to confidentiality protocols.
Roles and Responsibilities: oIn this role you are required to do analysis and solving of increasingly complex problems o Your day to day interactions are with peers within Accenture o You are likely to have some interaction with clients and/or Accenture management o You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments o Decisions that are made by you impact your own work and may impact the work of others o In this role you would be an individual contributor and/or oversee a small work effort and/or team o Please note that this role may require you to work in rotational shifts o Review Content Submissions: Assess content submitted via forms by non-functional L&D team members, ensuring compliance with Learning Tool content guidelines and completeness of metadata (e.g., Requester's Name, Title, Audience, Objectives, Owner Email). o Validate Email and Eligibility: Use Internal tools to verify Email for FTE and PT (with FTE endorsement), rejecting requests from in-eligible employees or invalid profiles. o Provision Learning Tool Access: Navigate access request tools to provision access for approved content owners, including adding Emails or aliases to the "Learning content management" role, and document approvals in the allowlist. o Approve or Reject Content: Conduct thorough reviews within 7 business days, documenting decisions (Approved, Changes Required or Rejected) and providing actionable feedback via email using canned responses. o Resolve Cases in Salesforce: Close cases, updating service level taxonomies, sending appropriate canned responses, and notifying content owners of outcomes (approved, rejected, or requiring more information). o Adhere to SLAs and Business Rules: Meet contractual SLAs and internal performance expectations to ensure timely and accurate processing of content reviews and access requests. o Handle Exceptions and Escalations: Address deviations (e.g., existing access) and follow escalation protocols for unresolved issues or incomplete submissions. o Maintain Confidentiality: Handle sensitive HR data in compliance with signed HR Sensitive Data policies, ensuring no unauthorized dissemination of confidential information. o Support Record Keeping: Ensure submission details, reviews, feedback, and publication statuses are tracked centrally as per SOP guidelines
Any Graduation
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces(TM).Join Accenture to work at the heart of change.
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