Role: Learning Operations Specialist Level: Associate Analyst Are you an individual who is customer service oriented and enjoy providing service to internal clients in different countries? The Learning Operations team in the US India office is a team of individuals that provide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe. At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development. Work you’ll do Provide support to the US Talent Development Learning operations, to serve the Offshore Clients, with regards to Planning and Delivering of trainings. It is essential to act as an Advisor & a Consultant to our clients. 1. Support administrative tasks and activities, manage systems, data entry 2. Communicate effectively with stakeholders and team lead 3. Ensure all tasks are done in a timely manner with Accuracy and Completeness 4. Perform the quality checks on the tasks before they are submitted to the client 5. Ownership and accountability towards process and assigned task 6. Time Management - Effective utilization of working hours with proper prioritization of work 7. Contribution and Involvement in Firm/Team initiatives 8. Continues collaboration effort towards common business goal The team At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly. Qualifications
0 to 5 years of relevant experience in a Learning/Backend Operations environment
Must have excellent verbal and written communication skills
Should have knowledge of email etiquette
Should have basic knowledge of excel and should be able to read data and use the excel features like sorting, removing duplicates, filtering
Should have ability to team with others
Should be able to prioritize time and tasks
Should have basic knowledge of creating MS PowerPoint presentations
Experience with Virtual platforms like Zoom, Saba Meeting/Centra, MS Teams etc will be an added advantage
Should have experience of handling cases/tickets
Should have ability to interact well with internal clients and understand their requirements
How you’ll grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
Finding the right job and preparing for the recruitment process can be tricky. Check out tips from our Deloitte recruiting professionals to set yourself up for success. Check out recruiting tips from Deloitte recruiters.
We believe that to be an undisputed leader in professional services, we should equip you with the resources that can make a positive impact on your well-being journey. Our vision is to create a leadership culture focused on the development and well-being of our people. Here are some of our benefits and programs to support you and your family’s well-being needs. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our people and our culture make Deloitte a place where leaders thrive. Get an inside look at the rich diversity of background, education, and experiences of our people. What impact will you make? Be inspired by the stories of our people.
You want to make an impact. And we want you to make it. We can help you do that by providing you the culture, training, resources, and opportunities to help you grow and succeed as a professional. Learn more about our commitment to developing our people.
Requisition code: 112332
Beware of fraud agents! do not pay money to get a job