Job Description

o Bachelor's Degree from an accredited university or 2+ years of experience at Amazon
o 5+ years of relevant experience in training, learning & development, operations, or leadership roles
o Proven ability to coach, mentor, and deliver performance-related training
o Strong data analytics skills, including proficiency in advanced Excel strategies for interpreting operational insights
o Expertise in training facilitation, ensuring effective communication across diverse teams
o Proficiency in MS Office Suite, email, and general computer applications
o Demonstrated ability to prioritize, manage, and complete projects within tight deadlines
o Experience in goal setting and strategy development, aligning department objectives with broader organizational priorities
o Ability to effectively train and engage peers, hourly associates, and exempt personnel


At Amazon, we are committed to delivering exceptional customer experiences, ensuring timely and high-quality order fulfillment. The Learning Manager, Sort Center plays a pivotal role in enhancing associate performance, developing operational leadership, and driving continuous improvement through structured learning programs. This role is responsible for coordinating and executing end-to-end training initiatives, ensuring seamless onboarding, skill development, and compliance for both associates and operational leaders within the SC.
Key job responsibilities
o Training Program Implementation
o Deploy network-standard training programs for associates, managers, and trainers, including training needs analysis, cross-training, and leadership development.
o Ensure consistent execution of structured onboarding and upskilling programs aligned with Amazon's operational standards.
o Trainer Development & Deployment
o Oversee the development, scheduling, and performance of trainers, ensuring productivity and effectiveness in delivering learning programs.
o Provide coaching, feedback, and guidance to trainers to ensure continuous skill enhancement.
o Operational Collaboration & Planning
o Partner with Operations Managers & Leaders across all SCs in the network to identify skill gaps and align training schedules.
o Act as a proactive partner with internal stakeholders to drive improvements in safety, quality, productivity, and customer experience metrics.
o Content Management & Compliance Tracking
o Manage and customize training content to meet hub-specific requirements while ensuring adherence to compliance standards.
o Track training completion and effectiveness, maintaining visibility on associate and leadership development progress.
o Facilitation & Stakeholder Engagement
o Lead workshops and hands-on training sessions for operational associates, ensuring compliance with Amazon policies and procedures.
o Work closely with the Operational partners and cross-functional teams to address training needs and enhance workforce productivity.
o Oversee the development of facilitators and trainers, ensuring consistent delivery of learning programs.
o Performance Evaluation & Data-Driven Insights
o Establish metrics to evaluate training effectiveness, operational efficiency, and learning impact.
o Drive continuous feedback loops, conduct learning assessments, and suggest improvements to optimize training impact.
o Proactively identify challenges in SC operations and implement learning-based solutions for problem resolution.
o Utilize advanced Excel strategies to interpret data and propose actionable insights for continuous improvement initiatives.


Master's Degree in a related field (Learning & Development, Operations, Business Management, etc.) Proven track record showing progression in Training/Learning Management over the last 5+ years in manufacturing, production, or distribution leadership roles Ability to adapt to fast-paced, dynamic environments, navigating ambiguity with confidence and agility Strong desire to thrive in a rapidly growing, evolving business landscape Experience in Kaizen and Continuous Improvement, driving operational efficiency through structured learning methodologies


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.