Job Description

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India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.
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Position Title

LMS Admin Specialist

Function/Group

Global Shared Services (GSS) /HRSS/LMS & Learning Services

Location

Mumbai/Powai/Ventura

Shift Timing

1:30 to 10:30 pm IST

Role Reports to

Learning Technology Support Lead

Remote/Hybrid/in-Office

Hybrid

ABOUT GENERAL MILLS

We make food the world loves: 100 brands. In 100 countries. Across six continents.

With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Haagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.


How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate


us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com



General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.


With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in


We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

JOB OVERVIEW

Function Overview

Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including Employee Services, Business Services, Global Workforce Solutions, and Global Data Governance Services.



For more details about General Mills please visit this Link

Purpose of the role

The LMS Admin Specialist provides first-line LMS administration and learner support, ensuring courses, sessions, and assignments are set up accurately and that learners and facilitators receive timely, effective support. This is an executional role in Shared Services, focused on day-to-day transactional tasks while escalating complex or systemic issues to LMS System Specialists or the LMS Lead.

KEY ACCOUNTABILITIES

Provide first-line LMS support to learners and training requestors, resolving straightforward issues (enrollments, assignments, access, rosters) and escalating complex/systemic cases. Execute LMS administration tasks including course and session setup, roster management, learning assignments, evaluations, and standard communications. Run standard/canned LMS reports and provide results to stakeholders as requested. Load approved SCORM/xAPI content packages into the LMS, ensuring they are properly configured. Support live program delivery by monitoring sessions, troubleshooting learner/facilitator access issues, and sending reminders/confirmation emails. Apply governance templates and standards consistently in all builds. Document recurring issues and provide input to LMS System Specialists for systemic resolution.

MINIMUM QUALIFICATIONS

Education - Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) 1-2 years of experience in LMS administration, learner support, or related HR/learning operations. Familiarity with enterprise LMS platforms (e.g., Cornerstone, Workday Learning, SuccessFactors). Strong attention to detail and organizational skills. Ability to manage multiple tasks and meet deadlines. Clear communication skills, especially in explaining processes to learners and requestors.

PREFERRED QUALIFICATIONS

Prior experience supporting global learners in a shared services or customer service environment. Familiarity with SCORM/xAPI content loading. Exposure to IT ticketing or case management systems. * Experience working with standardized templates, governance frameworks, or SOPs.