Founded by the Tham brothers, is borne through a family legacy of Asian hospitality. The Group's successes with introducing new culinary concepts have redefined the modern Asian food and nightlife landscape.
The team at Pebble Street Hospitality comprises passionate, talented and driven individuals, fiercely committed to delivering a best-in-class gastronomic experience, each time.
Job Purpose/Summary -
Job Title : Manager - Learning & Development
Department : Human Resources
Reporting To: CHRO
Location : Lower Parel, Mumbai - Corporate Office
Job Purpose / Summary
The Manager - Learning & Development is responsible for supporting the design, delivery, and coordination of impactful training programs that enhance employee performance across all restaurant outlets. A critical aspect of this role is the development and implementation of Assessment Centres for both Back of House (BOH) and Front of House (FOH) teams, enabling structured evaluation, career development, and succession planning. This role ensures alignment of learning initiatives with business goals, operational standards, and brand values.
Experience
7-10 years of progressive experience in HR, with a strong focus on Learning & Development.
Key Responsibilities
Design and execute L&D strategies tailored to restaurant operations.
Conduct training needs analysis to identify skill and performance gaps.
Develop and implement Assessment Centers across job levels for FOH and BOH teams.
Build competency frameworks and assessment tools for various roles.
Facilitate workshops, classroom sessions, and on-the-job coaching.
Manage onboarding and induction programs for new hires.
Create and update SOPs, training manuals, and e-learning content.
Collaborate with leadership to identify high-potential employees and create personalized development plans.
Evaluate the effectiveness of training programs using feedback, assessments, and performance data.
Maintain accurate training records and submit periodic development reports.
Stay abreast of industry trends and introduce innovative L&D initiatives.
Promote a culture of continuous learning and professional development.
Key Performance Indicators (KPIs)
Implementation and effectiveness of Assessment Centres
Internal promotion rates of identified high-potential employees
Participant feedback and satisfaction scores
Adherence to training timelines and budget compliance
Quality and timeliness of training documentation and ROI reporting
Improvement in customer satisfaction and operational metrics post-training
Employee training coverage and participation rates