Job Description

Job Title:

Learning Design & Development Head - Customer Facing

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Job Location:

Hyderabad

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Our Team:

Sanofi Business Operations (SBO) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CMO, and R&D, Data & Digital functions. Sanofi Business Operations strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, globally.


The Global Learning Services team is a team of experts that helps talent and learning through global Services such as Content design & development, Learning Operations and Learning Delivery Management.


The Global Learning Services is facing the 3 main learning segments, Upskilling / Reskilling, License to Operate and GTMC

About the job
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Main responsibilities:

The overall purpose and main responsibilities are listed below:

Agile with a growth mindset; leads and embraces change and innovation and proven records for efficiency and business improvements. Build effective, collaborative working relationships with relevant senior leadership representatives, site leaders, and subject matter experts to understand and continually re-evaluate organizational learning and content development needs to ensure they are aligned with business need Foster a culture of continuous improvement within the function to ensure processes and practices are continually reviewed and lessons learned lead to change and best practice. Coordinate and manage staffing of Learning Design and Development Hub Arbitrate on annual delivery plan and associated resourcing plan for Learning Design and Development Leading the governance body including the 3 main learning segments to determine and validate the content development priorities Manage Learning Design and Development Hub budget and MSP, in collaboration with Learning Services Portfolio Planning Lead. Make data-driven recommendations during budget setting to ensure the most effective allocation of resources and return on investment. Monitor design and development service quality in line with Sanofi standards and performance targets Build a positive, collaborative and results-driven team dynamic and culture Build and create robust methods for tracking, reporting, evaluating and analyzing performance of the function and the effectiveness of the services it delivers.

About you
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Master's degree in human resources/ business administration/ information technology or other related fields. 11+ years of experience in learning processes and system administration. Shared services center and vendor management experience. Significant previous experience of leading a Learning and Development and Talent Management Function A high performing, target driven individual who is passionate about delivering an outstanding employee experience. Learning Strategy Stakeholder Engagement Project Management Prioritization Instructional Design Solid decision-making skills Facilitation and training/coaching capabilities Good communication (verbal/written skills) Good command of English language Fluent English.

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