Job Description

LEARNING COORDINATOR GP Strategies are now looking for Learning Coordinator to join the team. As Learning Coordinator, you will be responsible for planning, developing, and managing the logistical implementation, organisation and delivery of a new Executive Leadership Development programme. Working with business partners and stakeholders you will ensure customer satisfaction and successful delivery of the programme to the required audience population. What we do GP Strategies Corporation is a global workforce transformation provider of organizational and technical performance learning solutions. GP Strategies' solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting, and business improvement services customized to meet the specific needs of its clients. Clients include Fortune 500 companies, automotive, financial services, technology, aerospace & defense industries, and other commercial and government customers. Additional information can be found at gpstrategies.com.
Duties and Responsibilities: Responsibilities include all aspects of training coordination and some administration duties for both local and remote sessions; interfacing and communicating with client, peers and managers on status, schedules; and serving as part of a global team in support of client initiatives.

• Coordinate training program schedule of classes, including facilities allocation, materials and catering orders, pre- and post-work communication, and post-session evaluations
• Update the LMS with all Class-related details.
• Interface with LMS Administration team to create Classes in the LMS
• Communicate with client program managers, learners, and GP management team
• Support/coordinate vendor communications, including instructor packets and onsite instructor access and support
• Order and dispatch Course pre-work documents, where these are not system generated.
• Order Course training materials from the Third Party Supplier responsible for printing or the internal printing office (where applicable).
• Provide training material files to the Third Party Supplier responsible for printing (where applicable).
• Ensure shipment of Course training materials to the appropriate classrooms.
• Update the LMS through the roster management process with details of learner attendance or non-attendance, including comments where relevant
• Monitor and respond to learner queries using the assigned e-mail box, answer and respond to learner phone calls or re-direct such calls to the appropriate support teams
• Execute all tasks and duties associated with implementing assigned courses and programs
• Provide Producer Support for virtual sessions which includes starting the session 30 minutes ahead of time, sending reminder to participants and instructors, basic technical support to participants who are having problems joining the session. Deploying interactive tools such as whiteboards, launching videos, running polls and surveys if required.
• Assist with Internal process auditing and innovation of best practices
• Review and reconcile Third Party Supplier invoices for payment within agreed timeframes (where applicable).
• Identify problems and root causes, taking a consultative approach to assist the client with resolution.
• Assist with updates and revisions to training program-related processes, procedures, and supporting documentation

Education/Experience Required:

• Graduate with minimum 2 years training-related experience in a corporate environment
• Knowledge of working with Learning Management system
• Proficient in MS Office skills
• Demonstrated excellent verbal and written presentation and communication skills

Skills/Attributes Required:

• Customer focus – proactively finds ways to exceed customer needs
• Detail-oriented, well organized
• Able to communicate effectively in all modes with customers and peers
• Analytical – identifies root causes, corrective and preventative actions
• Logical, problem solving, troubleshooting skills

Ability to work in a team environment and take initiative individually
Why join us Diversity comes naturally to us at GP Strategies. With more than 4000 employees in over 30 countries, being diverse is second nature. Yet, it’s more than just about location, our style focuses on performance and revolves around respect, fairness and working collectively to achieve our goals.
We support our people, no matter who they are, or where they are from because they have different perspectives and attitudes. That’s how ideas are born and enable us to work smarter.
It just makes sense that we cater for a range of different circumstances, offering flexible work practices designed to let you fit in work around your life, not the other way around.