Job Description

Role Responsibilities:

Apply adult learning theory and instructional design theories to create and publish engaging knowledgebase articles in ServiceChannel University (SCU) for new and existing products and features Develop learning solutions (written articles, microlearning, videos, animations, and visualizations) for quarterly releases and weekly maintenance updates Become an advanced-level subject matter expert by researching, growing, and maintaining deep knowledge of ServiceChannel's products and solutions Collaborate with Product Managers and Technical Program Managers to learn about upcoming feature releases in an agile environment Gain knowledge of real-world examples of platform usage by ServiceChannel customers, and adjusting SCU to include such examples Maintain SCU standards for consistency across multiple Confluence spaces Ability to design professional visualizations and illustrations

Skill and Qualification Requirements:

English proficiency 2+ years of training, instructional design, or technical writing experience; knowledge of "Every Page is Page One" concepts Strong attention to detail. Ability to take technical information and relay it in easy-to-understand ways for learners across the learning spectrum Solid researching, project management, and time management skills Ability to manage multiple platform modules within a portfolio Enthusiastic about technology with demonstrated technical capability; experience training at a technology company or relevant consultancy Previous hands on experience designing visualizations and illustrations to enhance learning content without using too many words Previous hands on experience with another SaaS or CMMS platform Passion to build relationships with Product and Engineering teams, and other teams within and outside of Customer Success, to become an advanced-level subject matter expert for modules across the platform Excellent written and verbal communication, strong interpersonal skills Collaboration and teamwork. While most of the role is an individual contributor, team members support each other through cross-training, reviewing content, remote communication methods, procedures, client/provider expectations and training development efforts

Tools and Systems Used:

Servicehannel Slack Microsoft Suite & Teams Sharepoint Atlassian (Confluence / Jira) Techsmith Camtasia Adobe Captivate

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.


We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.


We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.


At Fortive, we believe in you. We believe in your potential--your ability to learn, grow, and make a difference.


At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.


At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.


Fortive: For you, for us, for growth.

About ServiceChannel

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe's, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world's most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.


We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.


ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe's, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world's most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.


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