Job Description

Job Title: Learning & Development Executive (L&D)

Experience Required:

Minimum

2 Years

in BPO Sector

Industry:

Real Estate

Job Type:

Full-time

Shift:

Day Shift

Job Summary

We are looking for a

BPO Trainee

with

2 years of experience in the BPO sector

who will be responsible for

training and guiding a calling team

and

coordinating with real estate clients

. The candidate will ensure the team is well-prepared for live processes and maintains high communication and service standards.

Key Responsibilities

Train and mentor the BPO calling team for real estate processes Prepare call scripts and train agents on lead handling and follow-ups Coordinate with real estate clients regarding project updates and requirements Monitor call quality and provide regular feedback to team members Ensure adherence to SOPs, quality standards, and compliance Handle escalated customer or client queries professionally Support the team during live calling operations Prepare daily and weekly reports on team performance and training progress
Required Skills & Qualifications

Minimum

2 years of experience in BPO / Call Center operations

Experience in

team training or team handling

is preferred Strong communication skills in English (Hindi knowledge is a plus) Working knowledge of CRM systems and calling tools Understanding of lead management and customer engagement Ability to train, motivate, and manage team members effectively
What We Offer

Opportunity to work in the real estate domain Career growth into Team Leader or Trainer roles Supportive and professional work environment
Job Type: Full-time

Pay: ₹2.00 - ₹3.50 per year

Work Location: In person