Job Description

Tasks performed by the LMS Administrator include the following:

Learning Activity / Training Plan Management

Create learning activities


Modify learning activity properties


Inactivate learning activities

Training Assignment

Assign and unassign learners


Add and remove learning activities from assignment vehicles


Inactivate Assignment Vehicles

Catalog Management

Add learning activities


Maintain learning activities


Delete learning activities

Session Management

Schedule class & sessions


Instructor confirmation


Location confirmation


Classroom scheduling


Cancel class/sessions


Roster Management


Manage waitlist


Cancel student enrollment


Substitute students


Reschedule students


Student registration (Student Registration, Batch Enrollment)

Management of Automated Document Loader Solution

Review and resolve errors


Daily comparison of
DocLoader

transaction log to determine which Documents have been created in the LMS compared to the on-hold requests for those Documents



Help desk ticket resolution and phone call support


Reporting - Managed Reports, Customized Reports


Evaluations/Surveys (MTM) - set up data entry, reporting

Role Request Management

Create and route Role Requests for LMS and reporting

ADDITIONAL ABILITIES:

Be able to multitask and be able to prioritize work requirements


Possess outstanding oral and written communication skills and be able to deal effectively with others


Possess the ability to remain flexible and adaptable to change


Must be highly customer service driven and team oriented


Must be able to take direction well but must be able to work with limited supervision

EDUCATION/EXPERIENCE REQUIRED:

2+
years

work experience within a customer service field utilizing hands-on use of computers, data entry, Internet, and email



High school diploma required; college degree preferred


SumTotal knowledge preferred


Experience working in the pharmaceutical/life sciences industry preferred


#LI-AA1

#Remote