Job Description

We are #hiring

Designation:

Learner Success Manager (Night Shift)

Immediate joiners preferred - connect at 8157891350 or send your CV to binoy.raphel@simplilearn.net.

Interview mode: face-to-face (Bangalore)

Position Overview:

This is a start-up-style customer success/service role where responsibilities may shift as we adapt to what works best for our learners. The Learner Success Manager will play a key role in supporting learners through live classes, 1:1 support, small group orientation sessions, and ongoing communication through Slack, phone calls, email, or video meetings.

Key Responsibilities:

Conduct live classes and facilitate workshops through platform/technical support, time management, and learner check-ins through multiple communication outlets (individual and small group). Offer empathetic and motivational support in both live sessions and support tickets. Provide at least 20-25 hours of direct live learner interaction weekly. This would include, but not be limited to, hosting live classes, 1:1 interactions, check-ins, escalations, and live troubleshooting support. Adapt to evolving responsibilities as we refine what drives learner success. Facilitate onboarding, orientation, communication timelines, and guidance through learning resources. Track learner progress and report feedback. Help build a learner community and engagement through group sessions and events, as well as community channels, while adapting to the company/team's standard operating procedures. Collaborate with internal teams to improve learner experience based on feedback.
Launch Your Career with Simplilearn! We're hiring for an entry-level role perfect for recent graduates or freshers with internship experience.

CTC: ₹3.7 LPA (90% fixed + 10% variable)

Your future starts here--don't miss out!

Job Types: Full-time, Permanent

Pay: Up to ₹370,000.00 per year

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person