Job Description

Job description:
We are looking for Customer Delight Specialists who will ensure every learner s journey with us is positive, impactful, and supportive. You will handle learner inquiries, resolve challenges, and guide them to maximize their learning experience with empathy and clear communication.
Key Details

• Job Type: On-site, 5 days working
• Interview Mode: Face-to-Face
• Availability: Immediate joiners preferred
• Eligibility: Open for fresh graduates (Technical background BTech, BCA, BSc Computer Science)

Key Responsibilities

• Handle inbound/outbound calls, emails, and chats for domestic & international learners
• Resolve product-related issues with effective solutions and clear communication
• Provide empathetic support to learners facing study or technical challenges
• Guide learners to the right resources and supplementary content
• Build strong learner relationships through personalized support and advice
• Go the extra mile to exceed expectations and contribute to learner satisfaction

Desired Profile

• Excellent communication skills (verbal & written)
• Professional approach with strong problem-solving abilities
• 0 1 year of experience in voice process (calls, chat, ticket management)
• Preferably from an ed-tech or educational services background
• Familiarity with LMS and digital learning tools is a plus
• Ability to personalize learner engagement strategies

Shift Details

• Rotational shifts & rotational week offs

Candidates eager to join can submit their application

Skills Required