Job Description

Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
Certified JLPT N1-N2 Japanese language speaking & writing resources along with proficiency in English.
You will interact with the account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture.
A can-do attitude. No task is too small.
Drive to deliver exceptional Customer Service.
Demonstrable knowledge of Jira Service Desk and Confluence or equivalent ITSM tooling.
Good troubleshooting and problem-solving skills.
Strong verbal and written communication, robust interaction with stakeholders and other members of the team.
Ability to manage expectations, deal with complex customer concerns and improve customer service.
Accountability and ownership, prioritizing own workload.
Work well with others and actively contribute toward team objectives.
Demonstrate a proactive approach and get things done.
Ability to apply learned skills, awareness beyond the immediate area/role.
Ability to work under pressure, flexible, positive, and focused during times of change.
Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to its customers. This means that you will be working with the latest technology and will have the opportunity to learn and grow your skills.
You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Professional and Technical Expertise:

• Excellent in Japanese skills both translation and interpretation
• Japanese Language Proficiency Test (JLPT) level should be N1/N2
• Ability to analyse and troubleshoot in large-scale distributed systems.
• Expected to do the work according to SOP's (In Japanese).
• Ability to understand, explain and enhance internal tooling processes.
• Ability to learn, understand and explain business processes.
• Demonstrable knowledge of application support at an Enterprise level.
• Experience in supporting Major Incident and Problem Management gained in an ITIL-based organization.
• Candidate should have 4 to 10 years of experience.

Preferred Professional and Technical Expertise:

• Ability to adapt and change and learn new tools and skills.
• Self-motivated, able to deliver under deadlines and multi-task under pressure.
• Self-starter with a passion for personal development and continuous improvement.
• Team oriented Excellent verbal and written communications skills.

Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Skills Required