You are as unique as your background, experience and point of view. Here, you\xe2\x80\x99ll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you\'ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. : Role: Lead/Asst. Manager, Governance, Risk & Compliance About Sun Life Sun Life is a leading international financial services organization providing insurance, wealth, and asset management solutions to individual and corporate Clients. Sun Life has operations in several markets worldwide and Head Quartered in Canada. Other Location include the United States, Ireland, Business in Asia - Hong Kong, Philippines, Indonesia, Singapore, Vietnam, Malaysia, and Bermuda. SLF also operates its JV in India & China. Sun Life Global Solutions (SLGS) is a global in-house shared services center for Sun Life businesses across the globe. The term \xe2\x80\x98SLGS\xe2\x80\x99 is collectively used for its two centers in India & Philippines. SLGS has achieved scale and operational maturity, with 4500+ employees organization supporting insurance processes across Canada & U.S. Our service portfolio includes :

• Operations: which covers Business Processing and Client Care Centre (CCC i.e. voice services) support across the insurance lifecycle for individuals and group businesses

• Technology: which covers Application Development and Management, DevOps, Support, Testing, Digital and Data Analytics, Robotics, and Infrastructure Services;

• Knowledge Services: which includes Corporate Investments team in Public Fixed Income, Private Fixed Income, Mortgages and Compliance;

• Business Excellence: which includes operational, and technology process quality assurance, process training, business reporting, methodologies (Agile, Lean, Process Improvement);

• Global innovation hub for SLF - use technology innovation available through start-ups and combine its own understanding of SLF business and clients to solve business problems.

The Asst. Manager \xe2\x80\x93 Governance, Risk & Compliance will be required to assist in strengthening the control framework and lead Risk and Compliance related programs/activities with the objective of ensuring SLGS-Operations remains compliant with relevant operational and regulatory requirements. This role is an opportunity for a risk professional with strong knowledge of Risk and Compliance Management frameworks, Internal control testing and Issue Management. Reporting to the Sr. Manager - Governance Risk & Compliance, SLGS, the individual will also be accountable for supporting SLGS-Operations in risk assessments related to new projects/initiatives. Band: 5.1/5.2 Reporting into: Sr. Manager \xe2\x80\x93 Governance, Risk & Compliance Accountability

• Drive Operational/Compliance Risk programs for business functions across markets and assist in strengthening the internal control environment

• Responsible for assessment of key risks and control design, develop and maintain Risk Control Self-Assessments (RCSA), and run the quarterly attestation process across the area of responsibility

• Conduct risk-based assessments / reviews capable of reviews of systems, applications and processes

• Perform in-depth issue / theme based analysis on complex and diverse emerging risks for senior leadership updates and prepare suite of reports for business and stakeholders review

• Drive risk assessments related to new business/projects/initiatives within business

• Identify Operational Risks and be able to provide recommendations on additional controls to business functions

• Undertake independent testing engagements in accordance with the agreed Internal Control Test Plan, assessing the effectiveness of key controls across various business units, ensuring adherence with operational & regulatory requirements

• Document reviews/testing findings, have discussions with process/control owners on observations and action plan, prepare and publish final report post stakeholders alignment

• Create risk and compliance awareness advisories, e-mails, and conduct awareness sessions

• Responsible for performing Code of Conduct reviews (including investigations in case of breaches)

• Drive risk managements programs such as Business Continuity and Crisis Management, Continuous Monitoring, Fraud Risk Assessments

Eligibility & Functional Competencies

• A minimum of 5 years\xe2\x80\x99 experience in Governance, Risk and Compliance, Operational Risk management, business control testing or internal auditing, within the financial services/insurance sector;
• Firm working knowledge of insurance processes and its lifecycle
• A recognized professional insurance certifications (e.g. LOMA/Licentiate etc.) is preferred
• Working Knowledge on Enterprise Risk Management (ERM) Framework/Operational Risk Management Framework / COSO etc.
• Knowledge of Risk, Privacy, Fraud and Anti Money Laundering (AML)
• An ability to gather and analyze facts, in order to prepare and present concise findings
• Experience in data analytics is preferred
• Internal Audit / Compliance Testing Experience

Competencies (Behavioral)

• Excellent verbal and written communication skills, with strong interpersonal skills
• Self-motivated and independent;
• Excellent relationship building skills as part of a team and with persons at all levels of the organization
• Analytical thinker with strong conceptual and problem-solving skills;
• Organized and detail-oriented with the ability to make sound judgments;
• Experience in managing change in a cross-functional environment and operate effectively under pressure.
• Ability to resolve issues creatively, effect change, and execute in an accelerated manner
• Excellent planning and organization skills and the ability to deal with complex issues
• Experience working in a client-facing, matrix, project-based assignments.
• Maintain knowledge currency (trends and business/operating models) and an understanding of the digital business paradigm at a business level

Job Category: Compliance Posting End Date: 19/03/2024