Job Description

Office Location:

Viman Nagar, Pune

Experience Required:9-13 Years

Max Notice Period: 30 Days

Outstation Candidates Allowed

Role & Responsibilities:

Leverage one's Customer Experience (CX) design skills and deliver an engaging customer-focused digital experience across company assets like website, customer service portal. Deliver a human-centered design to create customer journeys, identify pain points and design solutions that deliver superior digital customer experience. Translate business requirements into compelling UIUX solutions and develop end-to-end customer journey maps by applying principles of customer-centered design. Analyse and map consumer behaviour on all assets using digital experience analytics platforms like Contentsquare, Smartlook, Glassbox etc. Hands-on experience on design tools like Sketch, Figma, Zeplin, Invision, Adobe XD and the likes is a must. Create customer journeys maps basis the user behaviour analysis, customer segments and personas. Conduct usability testing of customer journeys with a tools like UsabiltyHub, UserZoom and objectively evaluate and refine the concepts of UIUX based on the output of the test. Own and deliver the KPIs for a zero-error environment, increased journey completion rate and high NPS. Work with cross-functional teams to directly influence customer roadmaps that deliver best-in-class digital experiences. Build a partner ecosystem to deliver the CX objectives for the company. Continuously assess customer experience trends and market landscape to generate most up-to-date insights, findings and the best customer-centric UIUX practices across platforms. Ideate and build a comprehensive library of interactive prototypes to define the micro interactions and micro animations.
Ideal Candidate

Bachelor's degree in design or a related field Working knowledge of UX design principles Knowledge of Wireframing/prototyping tools Good knowledge of UX design tools such as Figma, Axure, or InVision Experience with user testing and usability analysis
Perks, Benefits and Work Culture

Our people define our passion and our audacious, incredibly rewarding achievements. Bajaj Finance Limited is one of India's most diversified Non-banking financial companies, and among Asia's top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we're present in India.

Job Types: Full-time, Permanent

Pay: ₹3,300,000.00 - ₹4,400,000.00 per year

Application Question(s):

Strong UX Design / Product Design profile Mandatory - Minimum 9+ YOE in UX / Product Design Mandatory - Strong portfolio of UX / Product Design works, Team handling of UX designers and project management Mandatory - Design Education (BDes, MDes, BFA, MFA or Similar Design Degrees) Mandatory - Should NOT have more than 12 Years of Total Experience Are you okay to work on Alternate Saturdays? (WFH) (Yes / No) What is your Notice period?, Is it negotiable- if yes, upto how many days? Do you have buyout option? What is your Date of Birth? Do you have experience in these?
UX Design
Product Design
Interaction Design
UI Design

Are you from these Industry?
Banking and Finance
Consumer Internet
Technology

Work Location: In person