Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
RESPONSIBILITIES:

• Lead and develop a diverse, high-performing and innovative team of User Acceptance Testers including mentoring, utilizing best practices as a people manager and organizational leader
• Build strong relationships with key partners across the enterprise in eCommerce Development and supporting areas
• Manage user acceptance testing and organizing meetings and supporting training efforts to ensure effectiveness of UAT initiatives
• Demonstrate a strong understanding of Software Development Life Cycle and specifically UAT processes, best practices, and test methodologies
• Ability to think creatively about designing test scenarios and end-to-end testing
• Discover ways to improve defect mitigation across all levels of the organization
• Work closely with IT and cross-functional commercial and operational business teams to successfully drive, execute and deliver on defect resolutions
• Oversee prioritization, tracking, validation, and resolution of defects with the Product Manager(s) and the IT teams.
• Advanced analytical and communication (verbal and written) skills; including executive presence.
• Ability to explain technical and business processes and articulate in-depth knowledge of Digital Operations, user acceptance testing, and defect management process to a wide audience.

WHAT YOU NEED TO SUCCEED (MINIUMUM QUALIFICATIONS):

• A Bachelor's degree in Business or Technology discipline, or related field and 6 + years of work experience is required.
• 4+ years of experience in UAT, QA & Project Management.
• Experience with SDLC and Agile.
• Experience with tools such as Agility, QLM, QTest.
• Familiarity with Defect Management.
• Strong leadership skills, written and oral communication skills, positive attitude, and able to manage change successfully in a fast-paced environment
• Proven track record of successfully working in a cross-departmental team environment and delivering results on time and on budget
• Training and experience in project management, release management, process optimization, problem solving, facilitation and internal/external consulting is desired
• Must be a self-starter that can work independently
• Self-disciplined, organized and team-oriented
• Positive attitude, & able to manage change successfully in a fast-paced environment
• Practices safety-conscious behaviors in all operational processes and procedures

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Knowledge of Delta Air Lines and/or the airline industry, travel landscape and consumer behavior
• Technical understanding of web/mobile applications and UI design preferred
• Experience with Adobe Analytics (Omniture/Site Catalyst), Quantum Metric a plus
• Experience with process improvement and streamlining based on new requirements
• Experience with end-to-end testing of large projects
• Experience with mainframe testing
• Familiar with cloud technologies
• Experience with Generative AI

Skills Required