Job Description

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UPS is seeking a motivated and experienced Senior UX Designer to join our Digital Experience team. In this role, you will own end-to-end design initiatives, collaborating closely with product managers, researchers, engineers, and fellow designers to deliver intuitive, accessible, and scalable digital experiences that support the world's most trusted logistics network. You'll act as a design leader, advocating for user-centered solutions, mentoring junior designers, and contributing to our enterprise-level design system.
Responsibilities

• Lead Design Projects: Own the UX design lifecycle for complex web and mobile applications--from initial discovery and user research through wireframing, high-fidelity prototyping, usability testing, and final handoff.
• Drive UX Strategy: Partner with product stakeholders to define user experience goals, translate business requirements into design concepts, and ensure alignment with overall product vision.
• Design System Governance: Contribute to the evolution of our enterprise design system and UI component library. Establish and enforce design standards, patterns, and best practices to maintain consistency across multiple products and platforms.
• User Research & Validation: Plan and facilitate user interviews, focus groups, and usability studies. Synthesize research findings into personas, user journeys, and actionable insights that inform design decisions.
• Cross-Functional Collaboration: Work closely with Product Management and Engineering to ensure designs are technically feasible, accessible (WCAG AA or higher), and performant. Align on implementation details, provide design specifications, and participate in sprint ceremonies as needed.
• Visual & Interaction Design: Create polished, pixel-perfect mockups, interactive prototypes, and detailed UI specifications using tools like Figma, Sketch, or Adobe XD. Communicate interaction patterns, micro-animations, and motion guidelines.
• Mentorship & Leadership: Provide guidance, feedback, and coaching to junior and mid-level designers. Participate in design critiques, facilitate workshops, and help establish a culture of continuous improvement.
• Stakeholder Communication: Present design concepts, trade-off analyses, and research summaries to senior leadership. Advocate for users by articulating design rationale and quantifying expected impact (e.g., engagement metrics, task success rates).
• Continuous Improvement: Stay current with industry trends, emerging tools, and best practices in UX, UI, and accessibility. Identify opportunities to optimize existing workflows, introduce new methodologies (e.g., design ops), and share learnings with the broader team.

• Experience: 5+ years of hands-on UX/UI design experience in an enterprise or large-scale environment, with a portfolio showcasing complex, end-to-end projects (web and mobile).
• Education: Bachelor's degree (or higher) in Human-Computer Interaction, Interaction Design, Graphic Design, Computer Science, Psychology, or a related field. Equivalent experience may be considered.
• Design Tools & Prototyping: Expert proficiency in Figma for wireframing, high-fidelity mockups, and interactive prototyping.
• User Research & Testing: Demonstrated experience designing and moderating user research sessions, conducting usability tests (remote and in-person), and translating findings into design decisions and metrics.
• Design Systems & Component Libraries: Hands-on experience building, maintaining, or scaling a design system (e.g., defining tokens, components, and documentation). Ability to collaborate with engineering teams to implement and evolve shared UI libraries.
• Cross-Functional Collaboration: Proven track record of partnering effectively with product managers, engineers, and researchers to drive alignment and deliver high-quality user experiences. Ability to balance business objectives, technical constraints, and user needs.
• Accessibility & Inclusive Design: Solid understanding of accessibility standards (WCAG 2.1 AA or higher) and inclusive design principles. Experience auditing interfaces for accessibility and implementing remediation strategies.
• Visual & Interaction Design: Strong visual design chops, attention to typography, spacing, color theory, and interaction detail. Experience defining motion guidelines and micro-interactions to enhance usability.
• Communication & Leadership: Excellent verbal and written communication skills. Ability to present design rationale and data-driven insights to senior leadership. Prior experience mentoring or leading other designers is highly desirable.
• Technical Familiarity: Basic understanding of front-end technologies (HTML/CSS/JavaScript or React) to facilitate handoff and collaboration with engineering teams.
• Portfolio: Submit a portfolio or work samples demonstrating your process--from research and ideation through prototyping, visual design, and final implementation.

• Experience working in a logistics, supply chain, or enterprise SaaS environment.
• Familiarity with Agile/Scrum methodologies and working within two-week sprint cycles.
• Experience using analytics tools (e.g., Google Analytics, Mixpanel) to measure user behavior and inform design decisions.
• Familiarity with agile project management tools such as Jira or Azure DevOps.