5+ Years in Voice and Accent Training(BPO/Corporate Preferred)
Strong Command of English with American Neutral accent expertise
Proven Skills in Training delivery, curriculum design and coaching
Experience with LMS, MS Office & Remore Platforms
Flexibility to work US Shifts
Ability to train international clients & Support B2B work flow
Additional Needed
Certification In Voice and Accent Training
Exposure to International Voice Process
Roles and Responsibilites
Conduct voice and accent training sessions for both new hires and existing employees.
Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
Assist employees with English language development and improvement of communication skills.
Coach new hires during pre-process and communication training phases.
Support ongoing development through on-floor feedback and refresher sessions.
Calibrate with Quality and Operations teams to promote continuous improvement.
Customize training content based on individual and team needs.
Maintain training records, prepare progress reports, and share insights with stakeholders.
Monitor calls and provide feedback to agents on the floor.
Stay updated with industry trends and training techniques.
Create plans of action for the bottom quartile and ensure their advancement along the learning curve.
Job Type: Full-time
Pay: ₹1,000,000.00 - ₹1,100,000.00 per year
Work Location: In person
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