Job Description

About the role

Job Summary:

This position is responsible for provisioning effective colleague support & services to Tesco's businesses, through high quality work

while continuously improving triaging processes of maintenance work order through its life cycle.

In this job, I'm accountable for:

Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:

Represent Talent Acquisition in all forums/ seminars pertaining to process, compliance and audit Perform other miscellaneous duties as required by management Driving CI culture, implementing CI projects and innovation for withing the team

Deep expertise in a particular process or field

You will be responsible for

First line team supervisory responsibility on process mentoring, on the job training, coordinating and communicating

Maintain relationships with multiple partners, handle customer issues within process

An experienced level of knowledge in full maintenance & support center life cycle

Support the business end to end on Critical Issues Hands on experience with incident management, root causing & drive learnings

Quality Audits for the team and Improvement Areas identified Lead the Training Requirements of the team engage with Leadership team Handle Inbound / Outbound Calls as lead by example

Data management & reporting - Day to day tracking and submitting EOD data / reports to be shared with the leadership and other key

partners

Should be able to lead staffing, scheduling & breaks of team member

Key people and teams I work within and outside of Tesco:

People, budgets and other resources

You will need

I am accountable for in my job:

UK Maintenance Ops Head

Maintenance Ops Center

Director Maintenance

Operational skills relevant for this job:

Experience relevant for this job:

Adv MS Office - Excel, Word, Power

Any Graduate (Preferred Mechanical Engg.)

Point Numeracy Skills

Listening

English Speaking, Reading and Writing

Planning & Organising

Analytical Ability

Problem Solving

Whats in it for you?

At Tesco, we are committed to providing the best for you.

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary

- Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus

- Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off

- Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company's policy.

Making Retirement Tension-FreeSalary

- In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth

- Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing

- We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing

- Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE)

- Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing

- Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

About Us

Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.

Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues.

Tesco Business Solutions:

Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation