Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Essential Responsibilities:

• Responsible for conducting sophisticated and detailed research of existing processes, systems, and desired objectives to meet the goals/intent of the assigned products.
• Work with Product Manager, and SMEs to prioritize feature development, based on the business value.
• Elicit and create initial epics/features and elaborate into user scenarios that clearly describe the functional and nonfunctional requirements.
• Deliver business requirements via artifacts such as epics, features, scenarios, acceptance criteria based user stories, process flows, wireframe diagrams, interaction diagrams, mockups/demos, etc.
• Collaborate with a multi-functional team inside a Scrum framework.
• Conduct work sessions and document new features, requirements, and strategies.
• Oversight of testing, bug tracking, enhancements while ensuring issues are resolved before promoting to production environments.
• Able to work on multiple initiatives and balance constantly evolving priorities.
• Use data and analysis to convey solution impact and to support process driven solutions.
• Develop business logic and critical metrics for incorporation into decision support models and tools.
• Construct problem statement including problem description and improvement measures.
• Drill down beyond the problem surface to understand root cause.
• Delivering recommendations and supporting data to formulate solid, logical, and understandable business reasons.
• Supply guidance to project planning and effort estimation within scope.
• Support the identification of risks and mitigation approaches.
• Ability to collaborate with, as well as develop and maintain internal customer relationships with business unit leaders.

What you need to succeed (minimum qualifications):

• 7+ years of hands-on experience as a project manager, product owner or equivalent.
• Knowledge of concept and principles of agile methodology; ability to apply appropriate agile approaches in the processes of software development and delivery.
• Knowledge of product features; ability to design, build, and develop a new product, technology, or service from feasibility through to production.
• Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
• Strong written, oral communication, and social skills
• Must have excellent planning and organizational skills, strong verbal, written communication, and facilitation skills.
• Must be performing satisfactorily in present position.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.

What will give you a competitive edge (preferred qualifications):

• Solid Understanding of Agile/SDLC development methodologies
• DevOps experience including the use of use of Enterprise Agile planning solutions such as Agility.Al or similar.
• Previous experience as a product Subject Matter Expert including ownership for its development and performance.
• Flexibility to adapt and plan for changing business objectives.
• Airline business experience, as well as business process re-engineering and/or extensive experience working with agile teams, is desirable.

Skills Required