Job Description

Description

Why Join DAZN?

Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You'll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you're excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.

The Role:

We are seeking an experienced and highly skilled Streaming Engineer to join our Streaming Engineering Support team located at our DAZN Hyderabad office. The ideal candidate will play a crucial role in ensuring the reliability and performance of our streaming services, particularly during key events. This position requires a deep technical expertise in streaming technologies with the ability to troubleshoot complex issues and relay information to fellow peer groups. The role demands proactive problem-solving skills, excellent communication, and the ability to work in a high-pressure environment.

What you'll be doing:

Advanced Troubleshooting:

Provide second-level support for escalated issues from internal and external stakeholders, utilizing advanced troubleshooting techniques to diagnose and resolve complex streaming and infrastructure problems within SLA. Perform deep analysis to identify the root cause of recurring or critical issues.

Incident Management:

Lead the incident response for high-priority or complex issues, ensuring quick resolution and minimal impact to any events. Coordinate with DAZN operations and Engineering teams to manage and resolve incidents efficiently.

Root Cause Analysis and Preventive Action:

Conduct in-depth Root Cause Analysis (RCA) for critical incidents, documenting detailed findings and implementing preventive measures. Develop and refine processes and workflows to prevent the recurrence of similar issues.

Mentorship and Training:

Provide guidance and mentorship to Streaming Support Engineers, helping them to develop their troubleshooting skills and technical knowledge. Conduct training sessions for Streaming Support Engineers on new tools, processes, and emerging streaming technologies.

Collaboration with OEMs and Third-Party Vendors:

Act as the primary point of contact for OEMs and third-party vendors for complex issues, ensuring they provide the necessary support and that their solutions meet our operational standards. Collaborate on software or hardware upgrades, ensuring they are thoroughly tested before deployment in production environments.

Configuration Management and Optimization:

Review configuration changes suggested by Streaming Engineering team and other internal teams, ensuring they align with best practices and operational standards. Optimize existing workflows and configurations to enhance system performance and reliability.

Event Monitoring and Support:

Lead the monitoring and support efforts during high-profile key events, ensuring all systems are prepared and fully functional. Perform pre-event readiness checks, real-time event monitoring, and post-event analysis to ensure smooth operation. Actively participate in PPV and Hypercare calls, leading communication and troubleshooting efforts to ensure systems remain operational at all times, minimizing any potential downtime.

Late-Night and On-Call Support:

This role requires 24/7 support, which will be managed through a Rota-based shift system to ensure continuous coverage, to ensure continuous support for key events. Provide late-night and on-call support as needed, especially during high-priority events or critical incidents.

Documentation and Knowledge Sharing:

Maintain and update comprehensive documentation on processes, configurations, incident reports, and RCAs. Share insights and best practices with Streaming Engineers and other internal teams to foster continuous improvement and knowledge sharing.

Continuous Improvement:

Lead post-incident reviews to identify areas for improvement in processes, workflows, and systems. Proactively suggest and implement improvements to enhance system reliability, performance, and team efficiency.

Qualifications:

Bachelor's/Master's degree in Computer Science, Information Technology, or a Media/Streaming field.

Must Have Skills:

7+ years of experience in a technical support role, with at least 2 years in an L2 or equivalent position within streaming environments. Proven experience with troubleshooting HLS/DASH and Smooth Protocols. Expert-level expertise in diagnosing and resolving complex issues across end-to-end streaming platforms, CDNs, media processing pipelines, and underlying delivery infrastructure. Expert-level experience analyzing and troubleshooting Linux-based streaming platforms using command-line tools and system logs to identify platform and service failures. Ability to correlate player QoE, CDN delivery, API latency, and platform logs to determine the true root cause. Expertise in Conviva, NewRelic, and Coralogix (or equivalent QoE, APM, and log analytics platforms) Strong understanding of Playback Services, including entitlement, session management, manifest generation, DRM, and player-to-origin request flows. Strong analytical skills with the ability to diagnose and resolve complex technical issues quickly and effectively. Excellent communication skills, with the ability to articulate technical issues to non-technical stakeholders. Ability to work under pressure in a fast-paced environment, demonstrating a high level of accountability and ownership.

Preferred Skills:

Experience with Multitenant Cloud Hosted solutions. Experience with Web API's. Experience in scripting or automation to streamline operational tasks and reduce manual interventions.

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

DAZN VALUES - THE 'HOW' IN WHAT WE DO:

Agility and creativity fuel growth and innovation, to

Make It Happen.

Prioritising what matters drives progress and positive outcomes,

Focusing On Impact.

Collective ambition builds optimism and success, in order to

Win As One.

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.

If you'd like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.