Job Description

Serve as an internal and external contact for travel related matters Provide guidance to employees of all levels on travel policies, booking tools, and best practices Deliver exceptional traveler support, resolving inquiries or issues quickly and professionally. Proactively manage relationships with regional travel suppliers, including airlines, hotels, visa and TMC partners. Negotiate competitive pricing, SLAs, and contract terms to ensure value and compliance. Support sourcing initiatives and run small to mid-size RFP events. Monitor vendor performance and ensure contractual terms are being met. Maintain and optimize content within the online booking tool (OBT) to align with travel and expense policies. Maintain complex tool integrations with HR and IT teams Provide user training and ensure smooth adoption of travel technologies. Produce and maintain monthly and quarterly travel dashboards for executive leadership review. Analyze travel spend, compliance, and booking trends to identify cost-saving opportunities to provide actionable insights to improve traveler behavior and enhance policy adherence. Be well informed of visa and tax regulations Create and manage travel communications via internal platforms Conduct regular training for employees, new hires, and bookers on travel tools and policies. Promote a culture of traveler awareness, compliance, and safety. Bachelor's degree in Business, Supply Chain, Hospitality, or related field; or equivalent experience. 7+ years of experience in corporate travel operations, TMC servicing, or travel category support. Demonstrated vendor coordination and foundational negotiation skills across airlines, hotels, ground, and agency services. Project coordination and stakeholder communication skills; comfortable managing multiple priorities and deadlines. Proficiency with travel platforms and hotel RFP tools; ability to administer content and troubleshooting issues. Strong background in TMC and Air categories in APAC region Vendor and category management Advanced Excel skills; experience with BI/visualization tools preferred. Understanding of duty-of-care programs, traveler security practices, and regional/global travel considerations. Solid PowerPoint skills to craft clear, concise updates for leadership. Customer Service & Issue Resolution Operational Excellence & Attention to Detail Analytical Thinking & Reporting Policy Compliance & Risk Awareness Collaboration & Communication Initiative & Continuous Improvement

Skills Required