Job Description

Company: Mercer
Description:
Mercer - Health Operations is seeking candidates for the following position based in the Noida office
Lead Specialist - Health Operations - Ops support
What can you expect?
We are looking to hire a Lead Specialist - Health Operations - Ops support in the Mercer Marsh Benefits You (Health Operations) team.
This is an individual contributor role.
MMB Benefits You - A Mobile App is built on Mercer's global mobile platform that helps the user manage their physical, mental, social, and financial wellbeing by optimizing the use of their non-insured benefits and utilizing curated point solutions to improve their health and wellbeing
What is in it for you?

• Holidays (As Per the location)
• Shared Transport (Provided the address falls in service zone)

We will count on you for:

• Collect third party vendor information and record in a database system.
• Collaborate with the onshore team to align on the fields to include in the database and how the information needs to be presented for the various use cases including initial vendor screening, detailed due diligence and vendor summaries for consulting projects
• Collaborate with the onshore team to set up processes and checklists for vendor screening and evaluation
• Conduct market scan for local / regional / global vendors including accessing new sources e.g. on PE investment in start ups
• Administrative tasks: reset passwords, basic quality checks, advanced quality checks, reporting (utilization metrics, vendor distribution list, vendor-solution listing)
• Inbox management: invite vendors to participate, answer vendor questions, answer consultant questions
• Premium package management: reporting/notifications of package expiration (30/60/90 days), tracking of completion of activities in scope
• After alignment with the onshore team, do the initial reach out to vendor contacts through details available on vendor websites, LinkedIn etc.
• Liaise with vendors to set up initial vendor screening meetings, including setting of agenda and summary of key findings to guide the Go / No Go decision making by the onshore team
• Project manage vendor communication including inviting vendor to enter information in the database, through out a RFI/ RFP process
• Communicate with vendors to gather and/or clarify information
• Prepare vendor assessment against the evaluation criteria
• Create supporting materials as needed to enable the MMC due diligence review of the vendors
• Coordinating with internal MMC stakeholders to get approvals including triaging any comments received to the respective parties to reach closure of issues raised
• Prepare reporting including global well-being vendor landscape, database utilization metrics and revenue tracking (where applicable)
• Engage with vendors on a regular basis to keep the database updated and content refreshed.
• Communication with onshore team to review progress, manage ramp-ups and ongoing transitions
• Periodical Service Level Agreements (SLAs) monitoring and discussion with the stakeholders
• Manage relationship with onshore Business Process Owners and senior management
• Responsible for driving Process Improvements

Note: Applicants should be flexible working in shifts
What you need to have:

• Graduate with minimum 6 plus years experience in service industry
• Strong written and verbal communication in English
• Ability to multitask, manage multiple priorities and work in a rapidly changing and dynamic environment, ensuring standards and deadlines are met and keeping others informed and up-to-date
• Ability to work as part of a team and build strong working relationships with peers
• Exceptional interpersonal, organizational, business communication, and time management skills
• Strong working knowledge of MS Office in particular Excel, Smart Sheets and PowerPoint. Proficiency in VBA coding is preferred

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Ability to multi-task and prioritize time effectively

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.