Job Description

Company: Guy Carpenter
Description:
Guy Carpenter is seeking candidates for the following position based in the Mumbai office:
Lead Specialist - Fiduciary
What can you expect?

• An opportunity to lead a team of people supporting various Geographies and engagement with senior leaders on strategic discussions.
• Opportunity to enhance your knowledge on Re-insurance, Accounting as well as Leadership skills.
• Immense opportunity to lead Change Management initiatives as teams will be undergoing system/process migration
• Within the first 30 days, we expect you to gain in-depth knowledge of the service you would handle & understand the role requirements. Within 60 days, attain competency & establish good relationship with all colleagues & onshore stakeholders & finally within 90 days, be able to manage the team seamlessly with limited support
• Leading financial delivery for the team/BU / entities assigned and provide operations dashboard and metrics to show trends, figures and business insight.
• People (team) engagement and development
• Motivating and extend support to focus on IDP brokers

What is in it for you?

• Solid platform to demonstrate your leadership skills
• Build strong network across our organization
• Enhance your skills via various development programs offered in-house
• All benefits as per the location HR policy will be applicable

We will count on you for:

• Core Accountabilities:

• Processes cash receipts and disbursement of fiduciary funds and reconciliations responding to resulting queries
• Supports personal cash processing and fiduciary targets, including the use of Key Performance Indicators (KPIs) to facilitate reporting from the CSS Dashboard and other system tools
• Leverages in-depth knowledge of fiduciary systems, processes, policies and procedures in day to day work
• Prepares, records and reports customer billing transactions emanating from broker ledger
• Responds to requests from various stakeholders, and appropriately escalates issues
• Develops strong client/market relationships providing value added service
• Maintains technical reinsurance knowledge and skills to effectively manage and service assigned client and/or market portfolio
• Works with cross-functional teams (e.g., Compliance, Finance, etc.) to resolve sensitive client issues

• Process Management:

• Have a sound end to end understanding of the business process
• Delivery as per company standards and continuous rigor on improving business performance
• Review operational and quality failures, conduct root cause analysis & monitor plan to ensure success
• Manage migrations seamlessly - This includes system and/or work transfers by proactively identifying roadblocks, provide solutions and perfect execution

• Risk & Compliance:

• Ensure Compliance adherence to internal and external regulators guidelines
• Be actively involved in managing FMEA, Risk Register and all compliance related matters as per the defined timelines.

• People Management:

• Manage capacity planning and forecasting
• Ensure leave policy as per business demands
• Adherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelines
• Succession Planning - Identify and develop individuals for next level with IDP and support bottom quartile colleagues with Performance Improvement Plan
• Ensure attrition is managed as per the company standards. Strong Early Warning system (EWS) management to identify early and accurate detection
• Develop effective relationships with the stakeholders (internal and external) and participate and contribute in meetings
• Embed a continuous improvement culture by motivating & influencing teams to drive process improvement
• Participate in central projects and deliver as per the agreed objectives

• Financial & Operational Performance:

• Ensure unmatched cashes, Receivables, Income exposure is well within acceptable limits and exposure over 4 months are all known and escalated to Regional Leaders.
• Drive discussion and escalation to ensure response from Clients, Re-insurers, Third Party, etc. to ensure we meet our Fiduciary responsibility in a regular and timely manner.
• Manage SLAs on Accuracy, productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries
• Responsible for managing available resources (people, process) effectively to ensure operational efficiency

• Knowledge and Skills:

• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision making skills
• Problem solving skills
• Knowledge of Broking business and the Insurance terminologies.
• In-depth knowledge of performance metrics
• Ability to prioritize and handle multiple tasks/projects during peak volume periods
• Collaborative mindset across levels and teams
• Good command on MS Office applications (MS-Excel, MS-Word)
• Influencing
• Communication skills
• Analytical abilities
• Rigor and Agility

Education: Graduate (Commerce, Banking & Insurance, and Finance preferable)

• 8+ years of experience in Insurance / Reinsurance broking in the operations / finance areas
• Should have undertaken the responsibility of coaching / mentoring team members.
• Working in global environment
• Desirable: Experience in Insurance Broking Accounts/Fiduciary function

What makes you stand out?

• Track record of successful fiduciary account management
• Client and/or market facing experience
• Adaptable communicator, facilitator, influencer and problem solver
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Ability to multi-task and prioritize time effectively
• CII Certification
• Past experience of leading a team of 10-15 members
• Proven Insurance domain knowledge in the entire General Insurance lifecycle
• Excellent Team Management Skills

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,500 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people. The companys 85,000 colleagues advise clients in over 130 countries. With annualized revenue of over $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit www.guycarp.com and follow us on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.