Job Description

Calling all innovators - find your future at Fiserv.
Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title Lead Specialist, Client Tech Support
What Does a Team Lead Helpdesk Do?
The Team Lead Helpdesk for the ATM Monitoring Process is a Techno-Functional professional who leverages their technical skills and knowledge to oversee the ATM monitoring operations. This role involves managing a team to ensure the smooth functioning of ATM services, troubleshooting issues, and maintaining high service quality. The Team Lead works in shifts to provide 24x7 support coverage.
What You Will Do:

• Assign tasks to team members and ensure they are completed as scheduled.
• Handle additional ad-hoc activities as they arise.
• Conduct daily stand-up calls to address and reduce aged inquiries.
• Monitor key performance indicators such as Calls handled, and faults resolved.
• Work closely with all the stakeholders to identify the needs and resolve the issues related to the availability
• Take an ownership on DR testing schedules and work closely with all stakeholders
• Accountable in handling the reports and publishing the reports to all stakeholders whenever required.
• Ensure team members attend and complete trainings and meetings on time.
• Enhance the team's knowledge and capabilities by sharing and documenting important information.
• Conduct audits, review patterns, and provide feedback to team members. Participate in on-call rotations as needed.
• Recognize and appreciate team members\' good work through various channels. Organize team-building events to foster good rapport among team members.
• Engage with stakeholders to facilitate smooth business operations.
• Review team performance and conduct regular one-on-one meetings.

What You Will Need to Have:

• Experience leading a group of technical teams.
• Preferably a technical educational background.
• Proficiency in using Microsoft Office applications.
• Excellent written and verbal communication skills.

What Would Be Great to Have:

• Experience in people management.
• Exposure to or experience in the Finance and Accounting domain.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune\xc2\xae magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.