Job Description

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Job Title - Lead - Software Engineering

The Purpose of This Role

We are seeking a technically adept and proactive Lead Production Support Engineer to join our Fidelity Health Benefits Platform (FHB) team within Workplace Investing (WI). This role is critical to ensuring the stability, reliability, and continuous improvement of our production systems. You will be part of a high-impact team that not only resolves complex technical issues but also proactively finds opportunities to enhance system reliability and operational efficiency. Your skills will help meet customer and partner needs, guide team members, and promote effective support methods.

The Value You Deliver

As a Lead Production Support Engineer, you'll play an important role in ensuring the reliability and resilience of our FHB platform, directly impacting the experience of millions of users. You'll be empowered to lead the resolution of complex technical issues, proactively identify areas for improvement, and implement solutions that enhance system performance and stability. In a culture that values ownership, collaboration, and continuous improvement, you'll have the opportunity to mentor others, influence support practices, and contribute to the evolution of our operational excellence. Your expertise will be instrumental across the full incident lifecycle--from detection and analysis to resolution, communication, and long-term prevention.

The Skills that are Key to this role

You should have experience in supporting enterprise-grade software systems, with a consistent record of resolving complex production issues, improving operational processes, and mentoring junior engineers. You are expected to lead incident response efforts, collaborate across teams, and provide long-term stability and scalability of the platform.

Advanced Java & Spring Boot

: Deep understanding of Java-based applications, including performance tuning, memory management, and debugging distributed services

SQL & PostgreSQL

: Proficient in writing complex queries, analyzing query plans, and resolving database performance issues

Linux Command Line

: Strong command line skills in Linux environment

Azure:

Hands-on experience in deploying and monitoring applications in Azure

Monitoring & Alerts:

Design and maintain dashboards, respond to issues and deliver on agreed SLOs

CI/CD & DevOps:

Improve CI/CD pipelines, shift left practices and support release processes

Analytical Thinking

: Ability to break down complex problems and identify root causes

Security & Compliance:

Implement and advocate secure development and support practices

Communicate

clearly and effectively, especially during incident response, to keep partners informed.

Incident Management:

Triage incoming incidents, perform initial diagnosis, and lead issue response and drive root cause analysis and postmortem documentation

The Skills that are Good to Have for this role

Exposure to

Health Care Benefits Administration

platform

or

US Healthcare Payor

domains is a strong plus Experience working in

mature product environments

, dealing with tech debt, and long-term support cycles.

How Your Work Impacts the Organization

As a Lead Production Support Engineer of the Fidelity Health Technology Team, you will play a critical role in ensuring the stability, reliability, and performance of FHB platform used by our customers. Your work directly supports the seamless experience our users expect by proactively monitoring systems, resolving issues, and collaborating with diverse teams to drive long-term improvements. In this fast-paced, customer-focused environment, your contributions help safeguard business continuity and elevate the quality of our services.

The Expertise we're looking for

Bachelor's degree or equivalent experience - Degree in Computer Science, Management Information Systems with 4 to 8 years of experience Proficiency in Java, REST API, Spring Framework, SQL is a must Experience with enterprise grade distributed application and support

Location: Bangalore

Shift timings

: 11:00am - 8:00pm

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Certifications:

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Category:

Information Technology