Job Description

WILLIAMS-SONOMA INDIA

JOB DESCRIPTION

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Work Location

Pune, India

Job Title

Lead Software Engineer, SRE, Warehouse Management Systems

Business Unit

WSI Corporate Technology, Pune

Overview of the Role

The WMOS Production Support Lead plays a critical role in maintaining, troubleshooting, and optimizing the Manhattan WMOS (Warehouse Management Open Systems) application in a high-availability production environment. This role requires deep technical expertise in WMOS, strong problem-solving skills, and leadership capabilities to manage support teams, coordinate with stakeholders, and ensure minimal downtime in warehouse operations.

Responsibilities

Lead L2/L3 support for Manhattan WMOS and related warehouse applications. Collaborate with Engineering and Architecture teams to design scalable, high-performing WMS and final-mile solutions. Lead root cause analysis and resolution for critical system issues, ensuring high availability and operational reliability. Build and enhance proactive monitoring, logging, and alerting mechanisms using tools such as ELK and AppDynamics. Partner with Engineering, Product, and Operations teams to prioritize and implement critical system improvements. Define and implement SOPs, automated workflows, and reporting frameworks to optimize daily operations. Ensure seamless inventory movement across distribution centers, resolving transfer discrepancies, EDI issues, and ASN challenges. Mentor engineers, lead technical discussions, and drive best practices for monitoring, troubleshooting, and performance tuning. Work closely with vendors such as Manhattan and Savoye to diagnose and resolve platform-related issues. Plan and allocate system resources across OMS, WMS, and microservices to support business growth and peak readiness. Plan and execute disaster recovery drills for critical applications including TIBCO, Kafka, WMOS, and OMS.

Qualifications

8+ years of overall experience as a technologist with a bachelor's degree in Computer Science, Engineering, or a related field. 5+ years of hands-on experience with Manhattan WMOS or similar WMS platforms. 2+ years of experience in Site Reliability Engineering (SRE) roles. 2+ years of experience in software development and/or application production support within supply chain systems. Experience supporting third-party MHE systems such as Reddwerks Pick to Light, Tompkins, Wynright, Cubiscan, ETON, Pulse, Veristich, OPEX, Savoye, iWarehouse, and Print & Apply solutions. Experience designing and supporting integrations across Manhattan LM, TLM, WMi, and WMOS. Strong expertise in EDI transaction handling and collaboration with 3PL carriers. Deep understanding of order fulfillment lifecycle, inventory control, receiving, putaway, tasking, waving, and carrier integrations. Hands-on experience with EDI documents including 810, 850, 856, 214, and 860. Extensive knowledge of Proship configuration, rate shopping, routing rules, shipping upgrades, and ship-from-store enablement. Strong understanding of enterprise integration patterns, middleware technologies, and API-driven architectures. Proficiency with monitoring and observability tools such as ELK, AppDynamics, Prometheus, and Grafana. Proven ability to resolve critical production issues in high-volume, distributed environments. Excellent communication skills with technical teams, operations, business stakeholders, and vendors.

Preferred Qualifications

Experience in retail or e-commerce warehouse management environments. Experience with large-scale WMS migrations, performance tuning, and capacity planning. Understanding of event-driven architectures and messaging platforms such as TIBCO, Kafka, and RabbitMQ. Hands-on experience with cloud platforms and container orchestration technologies. Experience with database management and optimization across SQL and NoSQL systems. Proficiency in Python, Shell scripting, or other automation languages.

About Us

Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teens, West Elm, Williams-Sonoma Home, Rejuvenation, GreenRow and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide.


Williams-Sonoma has established a technology center in Pune, India to enhance its global operations. The India Technology Center serves as a critical hub for innovation and focuses on developing cutting-edge solutions in areas such as e-commerce, supply chain optimization, and customer experience management. By integrating advanced technologies like artificial intelligence, data analytics, and machine learning, the India Technology Center plays a crucial role in accelerating Williams-Sonoma's growth and maintaining its competitive edge in the global market.

Williams-Sonoma India Pvt. Ltd.

Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teens, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide.


Williams-Sonoma India sourcing office was established in 2013. We are based in Gurugram, India. We are sourcing premium products across all categories of Home Furnishing and recorded double digit year-on-year growth. We have a dynamic team of over 100 members handling versatile vendors across India, Nepal & Bangladesh. We are looking to onboard talented people and create successful professional journey.