Job Description

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact:

OpenText (OT) is a growing organization looking for talented and experienced engineers for leading ESM (Enterprise Service Management) product developments and support. A unified team is responsible for handling all and any requests emanating directly from customers or via OT Support teams before they reach R SCRUM (R is following SAFE agile model).

UNLIKE working in any other teams/companies, this unique customer facing engineering position will have great exposure, ownership, and opportunities to work with, influence, and even lead worldwide teams to develop high-standard, high-performance enterprise software products.

What the role offers:

The main responsibility is to act as a shield for the rest of the R team, stepping in first (but not as frontline support, first for R) and coordinating teams, leading investigation, and communication with all stakeholders, internal and external.

Participate in calls with support and customers to investigate and communicate on current fix plans and technical issues.

Manage dynamic backlog and help prioritize work for SCRUM teams working with PM.

Qualify Enhancement Requests and help prioritize with Product Management based on your experience and feedback.

Act as single point of contact for customer/support and collaborate with different SCRUM teams to find the adequate resources.

Collaborate with a worldwide team to hand over work and get help from many experts.

Debug the issues and provide fix/patches to customers.



Work with team of engineers guide and mentor them .

What you need to succeed:

Strong analytical, problem-solving and troubleshooting skills. Using software applications design tools and languages. Excellent time management and self-organization/autonomy. Experience in debugging JAVA/J2EE products built on Kubernetes/Helm platforms Excellent written and verbal communication skills; mastery in English. Ability to effectively communicate product architectures, design proposals and negotiate options at management levels. Experience in working with version control and build tools like GIT, Maven and Jenkins. Experience in SaaS environments Experience with AWS - advantage Experience with Kubernetes, Helm Good Networking skills, familiarity with network protocols such as TCP/IP, HTTP, SSH, and SNMP is a plus

Must have Skills:

Basic Knowledge of Cloud Computing and SaaS model. Understanding of working in public cloud technologies - (AWS, Azure or GCP is preferred). Familiar with Agile framework/SCRUM development methodologies Excellent knowledge of Java and Python with scripting Customer oriented and instinct to help resolve issues.

One last thing:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.