Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

Responsibilities:

• Collaborate cross-functionally with business and other IT teams across Delta.
• Champion development and integration standards, best practices, and their related deliverables
• Deliver processes and components that can be maintained by the business into the future using native Salesforce features and functions whenever possible.
• Use GitLab for source control and understand how to properly deploy code between environments.
• Design, develop, and deploy Apex classes, triggers, test methods, and Lightning web components to meet the businesss requirements.
• Debug existing code and improve legacy unit tests.
• Work closely with the Salesforce Process Architect and related IT teams Advisory Developers to ensure designs adhere to Salesforce best practices and are built for scalability.
• Participate in the creation of documentation to ensure that no component or process is a closed system.
• Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce.
• Work to continually understand the new features added to Salesforces products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade.
• Act with urgency and a sense of ownership in the broader scheme of Deltas success
• Support off-hours problems when they arise.

What you need to succeed (minimum qualifications):

• Bachelors degree in Information Systems, Computer Science or related field
• 7 years of enterprise experience developing Salesforce.com products
• A strong desire to maximize native Salesforce functions and to adopt scalability as a core design principle in all projects
• Experience in Service cloud-Must implementation
• Understanding of object-based model, governor limits in Salesforce
• Experience in working with async and sync processes
• Proficient in advanced admin features - Example: flows, Dynamic forms
• REST-Must and SOAP integrations
• Good understanding and hands on experience - Object oriented programming, Apex, LWC, Messaging in App on Web with Einstein bots
• Works well with individuals at all levels of Salesforce experience
• Deep familiarity with building integrations between Salesforce and other platforms using Apex REST APIs or other integration ETL tools
• Experience in debugging components and code built by other developers and understand how to get to the root of the issue
• Robust experience in Service Cloud features in an operationally-critical context
• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Complex cloud experience, CRM analytics,Experience Cloud

Preferred Qualifications:

• Exposure to diverse lines of business using Salesforce in different ways
• Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution
• Unafraid to offer suggestions if there may be a more efficient way to do something

Skills Required