Job Description

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.

Want to know more? See more of what we do .

What your impact will look like here:

As a Lead Site/Systems Reliability Engineer working on critical services, your mission will be to ensure our services are fast, highly available, scalable, and able to withstand unprecedented increases in load. The Systems Reliability Engineer will be at the heart of solving production problems. Your scope is from the kernel to the application. The position requires the flexibility to take a holistic approach to troubleshoot and the ability to delve deeply into technical details. The Systems Reliability Engineer will build automation tools for system health and production acceptance tests to validate production changes. The Systems Reliability Engineer will ensure the system is well-instrumented and highly fault tolerant.

Key Leadership Responsibilities:

- Engage, influence, and evangelise SRE practices with development, operational and product groups to align technology service/solution delivery.

- Drive quality accountability within the organisation with well-defined processes, metrics, and goals for process quality. This includes leading effective post-mortems and ensuring actions are followed up.

- Manage availability, latency, scalability, and efficiency of Granicus applications development by instilling engineering reliability into our development life cycle with a focus on fault-tolerant approaches.

- Drive capacity planning, performance analysis, instrumentation, and other non-functional systems requirements.

- Must be able to define and report "progress" on strategic initiates and project-level tasks to all stakeholders, including senior executives and clients and use effective communication approaches with each constituency.

- Implement metrics-driven processes to ensure service quality targets are met.

You will love this job if you have:

- Knowledge of defining and monitoring system quality measures, including SLO and SLA

- Expert knowledge in designing, developing, and managing large real-time systems

- Project and process management

- Prior successful experience as a systems performance or site/systems reliability engineer

- Mastery of Docker, Containers & Kubernetes

- Mastery of Python (desirable) Programming

- Mastery of fault-tolerant approaches in a large-scale distributed environment and high-performance systems

- Demonstrated experience working in large, complex systems environments

- Deep understanding of internet and networking protocols

- A passion for performance excellence, robustness, and an engineering mindset

- A degree in Computer Science or a related technical field

- Hands-on cloud experience (AWS/Azure or both)

- Comfortable working with global teams in different time zones

- Collaborate with other engineering teams to improve a process or a strategic solution to a repetitive issue

- Resource scheduling for on-call support

Don\'t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don\'t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

The Team

We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include -

- Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions - Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.

- Embracing diversity & fostering a culture of ideation, collaboration & meritocracy

- We bring in special guests from time to time to discuss issues that impact our employee population

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.

Want to know more? See more of what we do .

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact .

The Process

- Assessment - Take a quick assessment.

- Phone screen - Speak to one of our talented recruiters to ensure this could be a fit.

- Hiring Manager/Panel interview - Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.

- Reference checks - Provide 2 references so we can hear about your awesomeness.

- Verbal offer - Let\'s talk numbers, benefits, culture and answer any questions.

- Written offer - Sign a formal letter and get excited because we sure are!

Benefits at Granicus India

Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes -

- Hospitalization Insurance Policy covering employees and their family members including parents

- All employees are covered under Personal Accident Insurance & Term Life Insurance policy

- All employees can avail annual health check facility

- Eligible for reimbursement of telephone and internet expenses

- Wellness Allowance to avail health club memberships and/or access to physical fitness centres

- Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter

- Memberships for \'meditation and mindfulness \' apps including on-demand mental health support 24/7

- Access to learning management system Say., Udemy Learning Premium account membership & many more

- Access to Rewards & recognition portal and quarterly recognition program \

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Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

Granicus