Job Description

Overview of Providence:

At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone-regardless of coverage or ability to pay. We help people and communities' benefit from the best health care model for the future-today.

Together, our 119,000-plus caregivers/employees serve in 51 hospitals, more than 1000 clinics and a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington in United States.

Providence Information Service (commonly known as Information technology) is aimed to digitally enable our vision of Health for a better world. We make use of multiple technological stack spread across Microsoft, Oracle, JAVA, Python and many new open sources.

Providence Global Centre recently launched in Hyderabad, India as Global Capability Centre for Providence looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Cloud.



Responsible for the overall architecture, design, implementation and integrity of the ServiceNow application within the enterprise. Also responsible for ensuring that the solution delivered to business units (within the customer organization) are engineered in accordance with corporate architecture and infrastructure standards.

Experience 7 - 12 years.

Responsibilities

• Governance of the relationships between ServiceNow and related applications, legacy systems, component libraries, content repositories and supporting databases.
• Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
• Providing creative solutions to resolve business problems, technology issues, process, and people challenge.
• Hands-on technical delivery of the ServiceNow technical solutions.
• Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions

Skills

• 5+ years' experience in technical solution design and implementation of the ServiceNow application.
• Proven management / influencing abilities.
• Ability to produce documentation at various levels including technical and customer facing.
• Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
• ServiceNow experience in the areas of ITSM, ITBM, ITOM, products are highly desirable.
• ServiceNow Certifications in all areas are highly desirable.
• Experience in multiple application architectures and supporting technologies.
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
• Excellent verbal and written communication skills required.

At Providence, we not only acknowledge differences but also honor it. We appreciate differences related to the following factors but not limited to background, education, gender, age, generation, religious background, ability, technical skills in all our employment related opportunities.

Health is a human right