Job Description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Key Responsibilities:

Service Management Expertise:

Oversee and manage

Change Management

, ensuring efficient approval and implementation of changes with minimal disruption. Handle

Incident Management

, including the coordination and resolution of major incidents within defined SLAs. Manage the lifecycle of assets under

Asset Management

, ensuring accurate tracking and reporting. Adhere to and promote

ITIL best practices

across operations.

Transformation Leadership:

Act as the primary liaison for transformation initiatives within India. Communicate and educate Indian operational teams on new processes and guidelines during transformation projects. Collect and address feedback, ensuring alignment with transformation goals.

Collaboration with Japan Market:

Build and maintain strong relationships with stakeholders in the

Japan market

. Ensure alignment of service management processes with Japan-specific requirements and expectations. Provide insights and recommendations based on Japan market dynamics.

Continuous Improvement:

Identify and implement opportunities for improving service management processes. Conduct regular training sessions for teams to enhance their understanding of ITIL practices.



oDemonstrated ability to lead and manage a team of professionals, providing guidance, mentorship, and fostering a collaborative work environment


oTechnical knowledge and expertise in the given technology/service domain


oProven ability to think strategically, analyze complex challenges, and develop innovative solutions that align with business objectives


oEffective problem-solving skills to address issues and optimize with smarter way of working

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Experience:

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10+ Years experience in

Service Management Specialist

with deep expertise in

Change Management, Incident Management, Asset Management

, and

ITIL processes

. The ideal candidate will act as the

India focal point

, collaborating with operational teams across India to drive transformation initiatives, communicate new processes, and ensure smooth implementation. Prior experience working with the

Japan market

is a must.

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Experience on snow tool.

Japanese Language Knowledge is preferable.

SCRUM or Project Management skills

Basic TI knowledge (architectural)

Organization and planning skills

Teamwork with "one team" philosophy

Fluent in English (written and verbal - OR OTHER RELEVANT LANGUAGE, AS NEEDED)

Preferred Technical and Professional Experience:

MS Project or other Project Management software

Excellent written and verbal communication skills

Ability to interact confidently with stakeholders of all levels

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.