Job Description

Meet Our Team:

------------------



We are a passionate team who guide clients to use our cutting edge architecture by modernizing their existing applications. Simply put, we modernize our clients. We work closely with clients and provide technical guidance, solutions to complex issues, retrofit the on-prem deployments to fit in our Pega Cloud architecture so our Clients can benefit from leveraging latest Pega features and Keeping current as part of the as-a-service initiative. We are fun and on constantly on steep learning curve. Apart from providing technical guidance on Modernization, we use our experience from the client engagements to build tools that helps clients with modernization assessment around the gaps, estimation.

Picture Yourself at Pega:

-----------------------------

Pega is changing the way the world builds software and the dynamic Journey teams help in focusing on implementing strategic solutions to real business challenges.


This is your chance to be part of a team that builds a lightweight and extendible infrastructure to be able to collect, monitor, analyse and draw insights from the data at scale.


Pega is staying on the cutting edge of technology, this is your chance to get your hands on working on leading technologies to solve interesting problems.

What You'll Do at Pega:

---------------------------

65% Customer/Client Engagement, Technical thought leadership

Mentor and guide the Service Assurance I team members in the following areas: + Pro-active review of Cloud environments + Remove impediments/blockers to keep issue investigations moving forward
+ Utilize advanced knowledge and technical competence on Pega products and services to drive customer readiness from development to staging to production
Understand Pega products and services, and how customers use them to drive effective customer-based solutions Leverage monitoring technologies (i.e., PDC) to provide problem recognition and diagnosis quickly and efficiently Issue resolution including complex technical issues across multiple teams while also ensuring timely and regular customer updates

20% Guide & coach the team on Modernization

Good understanding of Pega products across platform and applications, mentor and coach members of the modernization team

15% Collaboration with internal teams, Innovation

Understand and articulate the customer's requirements to ensure that the customer's optimal success criteria are met Partner with Pega Product Management, Engineering, and the Customer Success organization to ensure continuous feedback occurs Share and drive customer feedback with Product Owners, Engineering, and other relevant parties

Who You Are:

----------------

Senior Service Assurance Advisor, Modernization

is a highly driven technical customer- facing professional who possesses initiative, a positive and resourceful mindset, and the ability to learn quickly and adapt to change. The individual is an organized self-starter with tenacity, drive, and enjoys working in a collaborative fast-paced environment to ensure swift resolution of issues and an exceptional customer experience. A deep commitment to quality is essential, as well as demonstrated creative troubleshooting skills.

You are a highly driven technical customer- facing professional who possesses initiative, a positive and resourceful mindset, and the ability to learn quickly and adapt to change You are an organized self-starter with tenacity, drive, and enjoys working in a collaborative fast-paced environment to ensure swift resolution of issues and an exceptional customer experience You are deeply commitment to quality, as well as demonstrate creative troubleshooting skills

What You've Accomplished:

-----------------------------


10-14 years of professional experience 3-5 years of either consulting experience or a technical lead role 5+ years Pega Consulting experience - preferred

Pega CSSA minimum certification, CLSA preferred, training provided

Demonstrable experience in quickly understanding complex technical issues, as well as understanding customer end-to-end deployments, products and underlying architecture Proven ability to interact directly with customers at all levels Demonstrated customer-facing skills including expectation management, communication skills, information management Proven effectiveness at leading and facilitating customer meetings and workshops Ability to rapidly gain in-depth knowledge of existing and new Pega products and services Strong decision making and problem-solving skills

Additional Preferred Qualifications:

+ Knowledge of AWS, Microsoft Azure, PCF, GCP
+ Knowledge of J2EE architecture and application servers (Websphere, Weblogic, Tomcat, or JBOSS)
+

Knowledge of database administration (Oracle, Postgres, MSSQL,UDB or DB2)
+ Knowledge and experience with Javascript, SQL, and CSS/HTML
+ Knowledge of Operating Systems (specifically Windows, AIX, Solaris, Linux, zOS)
+ Knowledge of Communication protocols and technologies (SOAP, MQ, JMS)

Pega Offers You:

--------------------


Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

#LI-MC3

AI in Action -

Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.

Culture -

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.



We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.



As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance -

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations -

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.