Job Description

Enterprise Bot is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland. Our intelligent virtual assistants and automation tools help organizations improve efficiency, reduce costs, and deliver exceptional customer experiences across industries such as banking, insurance, and logistics. Our mission is to become the world's #1 AI-driven automation software provider within the next five years.
We work with leading companies such as the SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer interactions and automate business processes using our cutting-edge Conversational AI technology.
Our global team includes more than 70 highly skilled professionals from diverse backgrounds.
We foster an open, progressive company culture with state-of-the-art technology and flat hierarchies. At Enterprise Bot, you'll experience a unique blend of passion, purpose, challenge, and fun.
Tasks
We are seeking a highly skilled and experienced Lead QA Engineer to join our team and lead our quality assurance efforts. You will be responsible for designing and implementing test strategies, managing test plans, mentoring QA engineers, and ensuring the delivery of high-quality AI products with LLM. The ideal candidate has a strong background in both manual and automated testing, excellent communication skills, and a proactive mindset for process improvement.
Key Responsibilities:

• Lead the QA team in planning, execution, and delivery of test strategies and test plans.
• Develop and maintain automated and manual test frameworks.
• Work closely with product managers, developers, and other stakeholders to define test requirements.
• Mentor and support junior QA engineers to ensure best practices and high performance.
• Oversee the testing of web, mobile, API, and/or backend applications, ensuring full coverage.
• Analyze and report test results, track defects, and ensure issues are resolved before release.
• Drive continuous improvement in QA processes, tools, and methodologies.
• Participate in sprint planning, daily stand-ups, and release retrospectives.
• Collaborate with DevOps for CI/CD integration and test environment management.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in QA with at least 2 years in a lead or senior QA role.
• Proficiency in writing test plans, test cases, and executing both manual and automated tests.
• Strong hands-on experience with test automation tools such as Selenium, Cypress, Playwright, or similar.
• Experience with API testing tools like Postman, REST Assured, or similar.
• Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
• Strong understanding of Agile/Scrum development processes.
• Excellent problem-solving skills and attention to detail.

Preferred Qualifications:

• ISTQB certification or equivalent.
• Experience with performance/load testing tools (e.g., JMeter, Gatling).
• Experience testing cloud-based applications (AWS, Azure, GCP).
• Experience with bug tracking and project management tools (e.g., Jira, TestRail).
• Experience with LLM-based AI products is preferred.
• Background in security or compliance testing (nice to have).

Benefits

• Be part of a rapidly growing company at the forefront of AI automation and conversational AI solutions used by leading global enterprises.
• Shape solutions that make a measurable impact for Fortune 500 clients and leading European enterprises.
• A culture comprised of diverse, global teams who have a passion for collaboration, creativity, and excellence in client service
• A competitive salary and scope for further advancement.
• A great environment that promotes open feedback and a flat hierarchy, working at Enterprise Bot is a refreshing mix of purpose, challenge, and fun.

If you're excited about working on AI products and creating impactful user experiences, we'd love to hear from you!
Enterprise Bot
Enterprise Bot, founded in 2017, leverages GenAI technology to redefine customer engagement and operational processes for businesses worldwide. Headquartered in Switzerland, our company embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading firms across Europe and Asia like Generali, SIX, OBB, LNER, NS International, flydubai, and SWICA, we not only boost efficiency and accuracy with agent assist and automation but also ensure the highest standards of data security under European regulations.
Our innovative approach uniquely combines low-code bot automation, real-time analytics and adaptive learning algorithms, enabling organizations to improve customer and employee experiences, increase profitability, and reduce operational costs effectively.

Skills Required