An ideal candidate will have 15+ years of IT experience, with at least 10 years
dedicated to application production support, demonstrating expertise in global service
delivery, incident management, and SLA adherence. They should be proficient in
ITSM tools like JIRA and Manage Engine SDP, possess excellent communication
skills, and have a solid understanding of the eCommerce domain and disaster
recovery processes. Strong leadership abilities for scaling support teams and driving
continuous process improvements are essential for success in this role.
? Mandatory Skills Required
ITSM, BCP (Business continuity planning, DR (Disaster Recovery) , Incident
Management Process, JIRA Application Production support
Job Type: Full-time
Pay: Up to ?3,000,000.00 per year
Schedule:
Day shift
Work Location: In person
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