Job Description

Global Clinical Operations (GCO)
Lead Analyst, Payments (CCS)
Position Summary:
Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, creation and management of purchase orders, payment and clinical trial payments. Acts as liaison among colleagues within Contract & Centralized Services (CCS) and study teams to assist with complex issue resolution and/or guidance, as needed.
Principal Responsibilities:
Process:

• Responsible for training study teams relating to payment support and specific processes.
• Acts as liaison among colleagues within CCS and study teams to assist with issue resolution and/or guidance, as needed.
• Ability to understand and analyze study-specific Total Contract Value (TCVC) and PO calculators utilizing CTMS, CTAs and interactions with SCMs, LTMs and SMs. Create and send payment notifications to sites.
• Answer queries, questions and issue resolution with sites and study teams, as needed.
• Rectify failed payments, as appropriate, for purchase requisitions
• Exemplary customer focus with vision to drive solutions

Technology:

• Working knowledge of local systems, including mCTMS, RAVE, iCertis, and A/P systems.
• Answer queries, questions and issue resolution with sites and study teams, as needed.

People:

• Train new CCS team members on specific processes and technology.
• People management responsibility, including performance and development. (Global team - virtual environment)
• Develop talent to enhance the team\'s effectiveness.
• May include people management responsibility, including performance and development. (Global team - virtual environment)

Principal Relationships:
This position reports to Manager, Payments.
Internal:

• Internal Business Partners (CCS, GD, etc.)

External:

• Clinical Investigator Sites
• Commercial SuppliersEducation and Experience Requirements:
• 5 - 8 years\' experience and/or equivalent competencies in pharmaceutical industry/clinical research
• Must have a working knowledge of clinical payment processing and systems with at least 4 years of payment experience
• Excellent communication skills (both oral and written)
• Ability to work effectively in cross function teams
• Strong and proven analytical and problem resolution skills
• Working knowledge of PCs (MS Office suite at a minimum)
• Must demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision
• Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) is preferred
• Previous experience working in virtual teams preferred
• Previous people management experience preferred

DECISION-MAKING AND PROBLEM-SOLVING

• Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects
• Work is performed with oversight by the Manager, Regional Payments.
• Able to work independently as well as in a collaborative team environment.

Other:

• Fluency in English required.