Job Description

Job Tittle - Lead Operations Executive Preferred Companies: Dominos, KFC, Taco Bell, Belgian Waffle Co, Chaayos, Chai Point, McDonalds, Subway Industry : QSR / Food Delivery / Restaurant Ensuring high levels of customer satisfaction through service excellence Responsible for coordination and helping the brand expand in close coordination with the city lead Must be able to communicate well over email and messages Keep track of quality, quantity, stock levels, delivery times, and efficiency Oversee stock movement and storage Responsible for keeping a track of delivery and store online metrics (RHI, KPT, MFR, etc.) Stock & inventory management, dispatch knowledge Daily visits to the stores in the catchment Understanding issues that might be faced by the kitchen teams and sharing it with relevant brand POC\'s Quick implementation and follow-up for new recipes/processes Preferred Experience/Skills Must have at least min 2-3 years of Store Operations Experience (QSR Brand Preferred) Must have food delivery, store inventory, team building and nurturing experience Must be able to coordinate with relevant store teams, and stakeholders to ensure adequate stock levels are maintained and that accurate stocks are delivered Working on excel is preferred Understanding of delivery platforms such as Swiggy, and Zomato is preferred Kra Help the manager in overlooking kitchen operations for the brand in the given city. Scout for stores opening and analysis of neighborhoods to select locations to open stores Responsible for maintaining brand standards, accurate deliveries, and inventory levels at given stores. Visit stores for training and periodic audits.

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