Job Description

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1. Operations Management
Manage day-to-day operations for B2B (Retail/Wholesale), D2C (Shopify/Website), and Marketplace fulfilment via multiple channels (Amazon, Myntra, Flipkart, AJIO etc.)
Ensure smooth order processing, picking, packing, and dispatch across all platforms
Oversee warehouse operations (3PL or in-house) ensuring adherence to SLA, quality, and compliance standards
Implement SOPs and drive operational excellence through process improvement and automation
2. Logistics Management
Manage inbound and outbound logistics for pan-India operations
Coordinate with logistics partners (courier aggregators, 3PLs, transporters) for timely deliveries and cost optimization
Monitor performance metrics (TAT, delivery accuracy, cost per shipment, etc.) and drive continuous improvement
Handle reverse logistics and returns management to minimize losses and improve recovery
3. Marketplace Operations
Collaborate with marketplace teams for order flow, inventory sync, and operational SLAs
Ensure high catalog availability, on-time dispatch, and low cancellation/return rates
Track marketplace metrics and resolve operational issues proactively
4. Inventory & Planning
Oversee inventory accuracy, stock reconciliations, and cycle counts across channels.
Partner with Planning & Merchandising teams for replenishment and stock allocation.
Manage system integrations (ERP, WMS, marketplaces, etc.) for real-time visibility.
5. Returns & Reverse Logistics
Design and manage efficient return processes across all channels.
Ensure inspection, grading, and restocking or liquidation of returned goods.
Analyze return reasons

Skills Required