Job Description

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We are seeking a highly skilled and detail-oriented IT Infrastructure Monitoring & NOC Operations Specialist to support and manage enterprise-level monitoring solutions, lead incident response efforts, and ensure the availability and performance of critical IT systems. The ideal candidate will bring deep technical expertise, a proactive mindset, and a commitment to operational excellence.
Key Responsibilities:
Develop, maintain, and enhance enterprise-wide frameworks for monitoring applications, servers, and services.
Install, configure, upgrade, and maintain monitoring tools such as SCOM, CA UIM, SolarWinds, Nagios, LogicMonitor, and associated hardware.
Lead complex troubleshooting initiatives and perform root cause analysis for major incidents.
Automate routine monitoring tasks and operational processes to improve efficiency.
Maintain comprehensive and up-to-date documentation for systems and monitoring procedures across multiple teams.
Evaluate, recommend, and implement new monitoring architectures, systems, and tools.
Collaborate with vendors to manage service packs, patches, and updates to ensure system security and optimal performance.
Oversee NOC (Network Operations Center) operations, ensuring adherence to internal processes, procedures, and SLAs.
Effectively manage priorities and deadlines in a dynamic environment while contributing ideas for continuous improvement.
Technical Skills & Competencies:
Expertise in administration, integration, and optimization of enterprise monitoring tools.
Experience integrating monitoring events into broader network management ecosystems (e.g., SolarWinds, SCOM).
Ability to create custom reports and dashboards on system availability and performance as per stakeholder requirements.
Strong command of Windows and Linux operating systems, including core system administration and scripting.
Solid understanding of network protocols, routing, switching, and infrastructure topologies.
Proficiency in performance monitoring, debugging, and enterprise-level ing and reporting.
Experience working in high-availability, SLA-driven environments.
Familiarity with designing and supporting distributed systems to meet reliability and scalability objectives.
Soft Skills & Attributes:
Strong analytical and problem-solving skills with a keen attention to detail.
Effective verbal and written communication skills; able to convey complex technical issues clearly.
Strong organizational skills with the ability to multitask and manage competing priorities.
Demonstrated ability to lead, collaborate, and influence across teams.
Proactive, results-driven, and adaptable to fast-changing environments.
High integrity, urgency, and a sense of ownership in all responsibilities.
Qualifications & Experience:
Bachelorxe2x80x99s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Minimum 4 years of hands-on experience administering one or more enterprise monitoring tools: CA UIM, SolarWinds, SCOM, LogicMonitor, AppDynamics, DataDog, etc.
Minimum 5 years of IT infrastructure support experience across heterogeneous environments (servers, storage, and networks).
3+ years of professional experience supporting Windows and Linux systems in production environments.
Experience working within NOC operations and familiarity with NOC procedures and SLAs.
Skills:
Noc Operations,Monitoring,Troubleshooting
About Company:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the worldxe2x80x99s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clientsxe2x80x99 organizations. With over 30,000 employees in 30 countries, UST builds for boundless impactxe2x80x94touching billions of lives in the process. '