Job Description

About Ferguson
Ferguson is the largest value-added distributor serving the specialized professional in the residential and non-residential North American construction market. We help make our customers' complex projects simple, successful and sustainable by providing expertise and a wide range of products and services from plumbing, HVAC, appliances, and lighting solutions to pipe, valves and fittings, water and wastewater solutions, and more. Headquartered in Newport News, Virginia, Ferguson has sales of $29.6 billion (fiscal year '24) and approximately 35,000 associates in nearly 1,800 locations.
ANSR is the market leader in enabling organizations to build, manage and scale global teams through Global Capability Centers (GCCs). ANSR's full-stack GCC platform, comprising end-to-end Al- enabled products and services, is trusted by the world's best companies to help them set up, manage, and run their high-impact technology centers. Since its inception, ANSR has established over 125 GCCs, aggregating to over 125k enterprise talent, with over $2B in investment and using over 12M sq ft of workspace.
Visit ansr.com for more information.

About Ferguson:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Duties and Responsibilities:

• Follow hardware requirements, configuration guides, and documented restoration procedures for branch networks.
• Direct the activities for the installation, maintenance, and operation of routers, switches, wireless, voice, and related peripheral equipment.
• Coordinate and engage with field technicians to ensure proper installation, activation, and repair of network components.
• Work with WAN providers and vendors to ensure timely reporting and escalation of network-related problems.
• Assist in documenting and maintaining SOPs that support daily network operations.
• Troubleshoot and isolate network failures and performance issues; work closely with vendors for resolution.
• Responsible for monitoring and reporting on the status of applicable WAN circuits and components.
• Maintain IP Address management system and related processes.
• Update Configuration Management as required to track inventory and other configuration items.
• Responsible for the configuration and maintenance of secondary connections across the WAN (DMVPN via broadband, LTE, or other transport).
• Handle network-related escalations, questions, and requests on network issues
• Work with other groups within IT to resolve network related issues as needed.
• Work after-hours as needed in support of the operation of the enterprise network environment and participate in an on-call rotation.

Platform administration
Proficiency with the following applications is preferred:

• App Neta, Solarwinds, , Microsoft Office 365 Administration, , Paessler PRTG, APC Struxureware, Cisco Meraki, ServiceNow, Versa

Qualifications and Requirements:

• 7-10 years of enterprise / branch network voice/data communications experience preferred.
• Advanced computer skills; must be fluent in MS Office and related applications.
• Advanced Network skills and experience, CCNA required, CCNP preferred, and additional certification relevant to the position.
• Advanced troubleshooting experience and certification in wireless networking is preferred.
• Experience in an enterprise network operations environment, including large-scale deployments and refresh of multiple technical theaters.
• Experience with SDWAN infrastructure.
• Experience with Security protocols.
• Experience within Cloud Management and Technology.
• Project Management skills.
• Effective verbal and written communication skills.

Skills Required